Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Prasanna Gopi

Summary

Server Infrastructure Engineer specializing in server performance optimization and security protocol enhancement. Expertise in patch management and incident response, leveraging automation tools like Addible to boost operational efficiency. Proven track record in problem resolution, ensuring minimal downtime and proactive infrastructure management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Infrastructure Engineer

Gann
Hyderabad
12.2024 - Current
  • Oversaw patching of Windows and Linux servers utilizing standardized updates.
  • Executed change management processes to enhance organizational adaptability. Managed incident responses efficiently to minimize downtime and impact. Coordinated task management strategies to prioritize workloads effectively. Resolved problems promptly to ensure seamless operations.
  • Employed automation platforms like Addible and PowerShell to enhance daily operations.
  • Executed patch management for Windows servers using Isanti security controllers.
  • Employed SolarWinds application for monitoring infrastructure
  • Oversaw and resolved failed backups utilizing NetBackup.
  • Symantec privileged management for server access security
  • Administered and optimized DNS, DHCP, DFS, and NFS services to enhance network performance.
  • Deployed, configured, and maintained Red Hat Satellite for efficient RHEL server management.
  • Executed venter Server configurations to optimize virtualization performance.
    Managed ESX operations, ensuring seamless performance of virtual environments.
    Enhanced server settings to improve efficiency in virtual infrastructure
  • Oversaw secure domain management for payments and sensitive data to guarantee robust security. Utilized the PagerDuty application for managing critical alerts, priority incidents, and other critical situation management tasks.
  • Utilized the PagerDuty application for managing critical alerts, priority incidents, and other critical situation management tasks
  • Oversaw VDI profile creation, certificate management, and resolution of diverse VDI-related issues
  • Efficiently manage daily administrative tasks, including user account maintenance, access control, and application support, ensuring seamless operations, and enhanced security.

Support Engineer Directory Service's

Ltimindtree
12.2022 - 11.2024
  • Delivered premium client support with urgency and professionalism.
  • Conducted thorough investigations to eliminate incident root causes.
  • Managed Windows Active Directory objects and services effectively.
  • Troubleshot Domain Controllers to maintain operational integrity.
  • Performed patch management and vulnerability assessments using PowerShell.
  • Resolved authentication issues, including Kerberos and SMB protocols.
  • Configured and troubleshot DFS, FRS, and DFSR for enhanced file replication.
  • Monitored infrastructure logs to ensure optimal system performance.

System Admin

Wipro
02.2018 - 11.2022
  • Manage Windows, Linux, and Mac systems for optimal performance
  • Utilize RMM and BIGFIX tools for remote management
  • Administer Active Directory users and groups
  • Install, configure, and maintain software and hardware for servers, workstations, and peripheral devices
  • Conduct security audits, monitor compliance, and ensure security policies
  • Provide technical support for hardware, software, and network issues
  • Perform daily security backups and restores to prevent data loss
  • Maintain documentation on system configurations and procedures
  • Supervise SSO guidelines and processes
  • Train staff on system updates
  • Oversee network components like routers, switches, and firewalls

Education

BSc - Computer Science

Adikavi Nannaya University
03.2017

Skills

  • Server management
  • Patch management
  • Incident response
  • Virtualization management
  • Infrastructure monitoring
  • Change management
  • Active Directory
  • Automation scripting

Certification

  • MCSE, Microsoft Certified Systems Engineer
  • AWS Cloud Engineer from Intellipath Training Institute

Timeline

Server Infrastructure Engineer

Gann
12.2024 - Current

Support Engineer Directory Service's

Ltimindtree
12.2022 - 11.2024

System Admin

Wipro
02.2018 - 11.2022

BSc - Computer Science

Adikavi Nannaya University

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Prasanna Gopi