Prasanna P
Banking, financial services and insurance (BFSI)
Chennai
Summary
Dynamic professional with extensive experience in Retail Banking, Business Banking, Government Banking and Team Leadership at ICICI Bank. Proven track record in enhancing employee relations and driving customer satisfaction through strategic planning and innovative solutions. Adept at fostering strong client relationships and implementing effective training programs to boost team performance and sales revenue.
Overview
24
24
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant General Manager - RBG & GBG
ICICI Bank
05.2015 - 06.2025
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Senior Manager - BB & GBG
Axis Bank
03.2007 - 03.2015
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Deputy Manager - RBG
IndusInd Bank
07.2006 - 02.2007
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Direct Sales Manager - Retails Products
Centurion Bank of Punjab
01.2005 - 06.2006
- Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
- Streamlined internal processes for increased efficiency in sales operations and customer management.
- Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
- Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
Relationship Manager - Mutual Fund
ING Investment Management India Private Limited
09.2001 - 12.2004
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
MBA - Marketing & Systems
R L Institute of Management Studies. (RLIMS)
Madurai, India 04.2001 -
BBA - Business Administration
JC College of Arts & Science
Periyakulam, India 04.2001 -
Skills
Business development
Certification
• INDIAN INSTITUTE OF CAPITAL MARKETS – AMFI (Mutual Fund Advisors Module).
Timeline
Assistant General Manager - RBG & GBG
ICICI Bank
05.2015 - 06.2025
Senior Manager - BB & GBG
Axis Bank
03.2007 - 03.2015
Deputy Manager - RBG
IndusInd Bank
07.2006 - 02.2007
Direct Sales Manager - Retails Products
Centurion Bank of Punjab
01.2005 - 06.2006
Relationship Manager - Mutual Fund
ING Investment Management India Private Limited
09.2001 - 12.2004
MBA - Marketing & Systems
R L Institute of Management Studies. (RLIMS)
04.2001 -
BBA - Business Administration
JC College of Arts & Science
04.2001 -
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