Summary
Overview
Work History
Skills
Timeline
Generic
Prasanna Kumar

Prasanna Kumar

Customer Support Associate
Bangalore

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Insightful Job Title dedicated to providing strategic and technical leadership to technical teams. Skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions. Certified in Area of certification. Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Subject Matter Expert

Alorica India Private Limited
Bangalore
01.2023 - 04.2024
  • Influenced decision-making processes by presenting data-driven insights into key organizational issues.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Mentored junior team members, contributing to their professional growth and development.
  • Designed custom curricula tailored to specific client requirements, leading to higher engagement rates during training sessions.

Customer Support Associate

Alorica India Private Limited
Bangalore
02.2022 - 04.2024
  • Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
  • Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
  • Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
  • Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.

Skills

Strong analytical skills

Strategic Thinking

Training and mentoring

Creative solutions

Timeline

Subject Matter Expert

Alorica India Private Limited
01.2023 - 04.2024

Customer Support Associate

Alorica India Private Limited
02.2022 - 04.2024
Prasanna Kumar Customer Support Associate