Prasanta Kumar Dihudi

• Promoted from Team leader with same team strength and area of responsibility.
• Conducted regular performance evaluations to help employees set goals and improve in their roles.
• Streamlined service processes for increased efficiency and quicker response times.
• Led team of engineers to ensure high-quality maintenance and repairs on all equipment.
• . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
• Enhanced employee morale by promoting teamwork through regular team-building activities.

• With close to 22K assets, I monitor twelve districts, including four medical colleges and hospitals.
• With help of 28-30 team members, I managed them with effort less spirit to achieve all their targets (breakdowns, PMS and user training etc.).
• During last financial year, I was awarded Best Employee of Month four times.
• Appreciated many times by users for providing various installation trainings during emergency situations.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Monitoring ten districts, including two medical colleges in BEMP (Biomedical Equipment Management Program) of Odisha state government body. Verify quality and specification of EIF supplied to various Government health institutions.

• Contributed to development of training materials for new hires as well as ongoing educational resources for veteran technicians within team
• Supported IT department in integrating medical devices with electronic health record systems for seamless data transfer
• Communicated effectively with manufacturers during procurement process, ensuring timely delivery of necessary parts for repairs and installations
• Assisted hospital administrators in evaluating potential investments into new biomedical technologies based on cost-benefit analyses
• Communicated effectively with manufacturers during the procurement process, ensuring timely delivery of necessary parts for repairs and installations

• Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
• Increased first-call resolution rates by thoroughly understanding company policies, procedures, and products/services offered.
• Developed strong relationships with clients, leading to increased loyalty and retention rates.