Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Prasanth Prasad

Prasanth Prasad

Bengaluru

Summary

Dynamic customer service professional with a proven track record at HSBC, excelling in communication and product knowledge. Skilled in data analysis, I foster strong client relationships and deliver tailored solutions, ensuring satisfaction and project success. My proactive approach drives results and enhances client experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CCSS Representative

HSBC
Bengaluru
02.2024 - 10.2024
  • Handled inbound calls from UK-based customers.
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.

Client Relationship Officer

Expert callers Solution
Bengaluru
05.2019 - 06.2020
  • Developed and maintained key relationships with clients, understanding their needs and providing solutions to meet them
  • Provided ongoing support and guidance to clients throughout the duration of projects

Education

Bachelor Of Business Administration -

Koshys Group Of Institutions
Bangalore
09.2023

12th -

National Institute of Open Schooling
06.2020

10th -

National Institute of Open Schooling
07.2018

Skills

  • Customer service
  • Communication skills
  • Product knowledge
  • Data analysis

Certification

  • Business Analysis Basic
  • Introduction to SQL
  • Introduction to Cloud Computing

Languages

English, Hindi, Malayalam, Tamil, Kannada

Hobbies and Interests

Reading, Singing, Photography And Gaming

Timeline

CCSS Representative

HSBC
02.2024 - 10.2024

Client Relationship Officer

Expert callers Solution
05.2019 - 06.2020

Bachelor Of Business Administration -

Koshys Group Of Institutions

12th -

National Institute of Open Schooling

10th -

National Institute of Open Schooling

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Prasanth Prasad