I am a fitness enthusiast interested in gymming & cycling In my free time, I enjoy volunteering in youth empowerment initiatives I have always been passionate about cinema & find it to be a source of inspiration in my life
Prasham Jhaveri
Client Consultant
Summary
Experienced professional with a strong background in client relations, ready to take on a role in managing and enhancing customer interactions. Demonstrated ability to drive impactful results through effective communication, relationship-building, and problem-solving. Highly skilled in collaborating with teams and adapting to changing needs, while remaining reliable under pressure. Proficient in leveraging CRM systems, conflict resolution techniques, and strategic planning to foster client satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Client Consultant
ZLURI
08.2023 - Current
- Consistently achieved 100% of targets in Q2 and Q4 2024, showcasing a strong track record of meeting and exceeding performance goals
- Contributed to 11 successful closures in 2024 by identifying high-value opportunities and driving them through the sales funnel
- Built and sustained strong client relationships through proactive communication, personalized engagement, and timely follow-ups
- Delivered training and educational resources to clients, enabling them to maximize the value of Zluri's products and services while consistently staying updated on industry trends
- Collaborated with cross-functional teams to align sales strategies with company objectives and stayed informed on industry trends to optimize outreach efforts
- Collaborated with internal teams to streamline processes and improve overall customer experience.
- Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
Business Development Representative
WHATFIX
03.2022 - 08.2023
- In Q2 2023, 12 new business meetings were successfully generated, with 8 qualifying as high-potential opportunities
- Achieved 75% of the Q4 2022 target by delivering 6 qualified Sales Accepted Leads (SALs) out of 8
- Proactively monitored and enhanced Conversion Ratios and Time-to-Conversion, boosting overall sales efficiency
- Demonstrated a commitment to professional growth by completing 100% of LMS and LinkedIn courses on industry trends and skills
- Leveraged marketing strategies, use cases, and case studies to effectively prospect, qualify leads, and manage the sales pipeline to closure
- Employed a mix of cold and warm strategies to develop an effective business pipeline.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Expanded business through effective network development, identifying new, and prospective clients.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Education
MBA - Marketing
Symbiosis Institute of Business Management (SIU)
Bengaluru, India 01.2019 - 2021.01
BMS - Marketing Management
Lala Lajpatrai College (University of Mumbai)
Mumbai, India 01.2015 - 2018.01
Class XII - Commerce
K.C. College
Mumbai, India 01.2014 - 2015.01
Class X -
Dhirubhai Ambani International School
Mumbai, India 01.2012 - 2013.01
Skills
- Qualitative Market Research
- Customer Experience
- Client Relationship
- Emotional Intelligence
- People Management
- Creativity
- Sales proficiency
- Inter-department collaboration
- Teamwork and collaboration
- Product knowledge
Certification
Digital Marketing Certification | Indian Institute of Digital Education (IIDE)
Interests
Accomplishments
- 1st Position in Hunar (In search of Leader's Crew) 'Case Study Challenge' at the Zonal Level, Qualifying for the National Level (2017)
- Core Member | Cultural and International Relations Committee, SIBM Bengaluru
- Top 10 Finalists in Priysm 360 Challenge (The Marketing Club) | SIBM Bengaluru (2019)
- Undertaken Voluntary Services at an NGO - Akanksha Foundation (2016)
Other Projects
Published a Research Paper on 'Determination of Stress Levels among Experienced Students & Freshers in a Post-Graduate Program' in Solid State Technology Journal which is Scopus Indexed under IFERP Publication
Timeline
Client Consultant
ZLURI
08.2023 - Current
Business Development Representative
WHATFIX
03.2022 - 08.2023
Digital Marketing Certification | Indian Institute of Digital Education (IIDE)
03-2019
MBA - Marketing
Symbiosis Institute of Business Management (SIU)
01.2019 - 2021.01
BMS - Marketing Management
Lala Lajpatrai College (University of Mumbai)
01.2015 - 2018.01
Class XII - Commerce
K.C. College
01.2014 - 2015.01
Class X -
Dhirubhai Ambani International School
01.2012 - 2013.01
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