Prashant Bankar
IT Service Delivery Manager
Pune
Summary
As an accomplished IT professional armed with an MBA from NMIMS, Mumbai and over 13 years of diverse experience, I'm aiming for the position of IT Service Manager, where my extensive skills in Service Management, Infrastructure Lifecycle, and IT Process Consulting in Manufacturing Industry will be of great asset.
~13 years of rich experience in IT Service Management (Operations & Supply Chain domain of Manufacturing Industry), Infrastructure Lifecycle, and Process Consulting. Proven track record in coordinating with managed service partners and supervising operations to ensure SLA compliance. Expertise in MOM/MES, Supply Chain, Planning applications, particularly within the manufacturing domain, enhancing operational eciency. Highly skilled in Service Operations management of Plant Infrastructure (Critical to running manufacturing operations) Strong foundation in ITIL practices with certications in ITIL V4 Foundation, PRINCE2, and SCRUM methodologies. Adept in stakeholder management, maintaining excellent relationships with business units and managed services vendors. Skilled in risk management, training, and QA test governance, with a history of successful project implementations. Keen on learning new technological concepts and ideas to implement in day-to-day work Strategic thinker with a air for identifying process improvements and executing service improvement plans. Competent in data analysis and reporting, facilitating informed decision- making and risk mitigation for clients.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Service Delivery Consultant
Cargill Inc.
07.2018 - Current
- As a Senior Service Delivery Consultant, my leadership was instrumental in steering the EMEA Operations & Supply Chain portfolio towards excellence
- I maintained a pivotal role in stakeholder management, coordinating between diverse teams and vendors to assure quality service delivery
- Coordinated with the managed services partner to oversee daily operations and monitor SLA compliance for Operations and Supply Chain Applications, as well as Plant Infrastructure
- Specialized in Manufacturing applications such as Savigent and Planning apps like OMP, Infor etc
- Used by Cargill, enhancing operational eciency
- Identied and capitalized on process improvement opportunities, devising service improvement plans in accordance with ITIL Concepts
- Managed service restoration during crisis situations and took charge of escalation management
- Governed SLA services, ensuring the seamless performance of Operations and Supply Chain Applications/Infrastructure
- Cultivated relationships with Application & Infrastructure Managed Services Vendors and acted as the liaison with Cargill Business Units/ Business Relationship Managers
- Developed and implemented multiple service process improvement plans, leading to enhanced service delivery outcomes
- Promoted within 2 years for exceptional Service Delivery work done for Cargill's Operations & Supply Chain EMEA portfolio
Consultant
Cognizant Business Consulting
04.2014 - 07.2018
- My consultancy role demanded proactive leadership in process & quality consulting with a focus on training, risk management, and quality assurance audits
- Led the Training and Deputy Project Management for the launch of the SPARKLE Application for Unilever, ensuring smooth rollout and ecicient knowledge transfer
- Designed and executed QA Test Governance Audits across UBS, establishing a new standard for testing processes
- Developed and oversaw a Bank-wide QA JIRA form to streamline Test Plan and Completion Reporting at UBS
- Successfully launched the SPARKLE Application at Unilever, which included comprehensive 'Train the Trainer' programs and risk management initiatives
- Pioneered the QA Test Governance Audit framework at UBS, enhancing the bank's testing and reporting processes
Management Trainee
Pidilite Industries Limited
06.2013 - 04.2014
- In my capacity as a Management Trainee, I exhibited leadership potential by spearheading market analysis initiatives and dealer engagement strategies
- Conducted an in-depth market analysis and competition mapping in the high-competition Nashik Market, identifying key opportunities for market penetration
- Engaged with disengaged dealers to convert them and strengthen the Fevicol Division's market presence
- Successfully executed 'Shram Daan Diwas', a unique event that boosted brand visibility and community engagement in the Nashik region by uniting 100+ carpenters to donate 1 day worth labour for charitable causes
- Successfully managed the training and rollout of the SPARKLE Application at Unilever, leading to enhanced user adoption and positive feedback from stakeholders
- Spearheaded a comprehensive service improvement plan using ITIL concepts, resulting in a 20% increase in operational eciency at Cargill Inc
Education
MBA - undefined
Narsee Monjee Institute of Management Studies
Mumbai 07.2011 - 05.2013
B.E - Electronics and Telecommunication
University of Mumbai
Mumbai 08.2004 - 05.2008
Skills
Remedy
Certification
ITIL V4 Foundation, Axelos, 2023
Personal Information
Date of Birth: 05/23/87
Timeline
Senior Service Delivery Consultant
Cargill Inc.
07.2018 - Current
Consultant
Cognizant Business Consulting
04.2014 - 07.2018
Management Trainee
Pidilite Industries Limited
06.2013 - 04.2014
MBA - undefined
Narsee Monjee Institute of Management Studies
07.2011 - 05.2013
B.E - Electronics and Telecommunication
University of Mumbai
08.2004 - 05.2008
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