Remarkable experience in supporting, communicating and personally interacting with customers.Excellent teamwork and cross function relationship management skills.exceptional time management and analytical skills
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Technical Desk
Plada Infotech services Pvt Ltd (Yes Bank)
Airoli
04.2022 - Current
Handling Customer support officers technical queries and ensuring end to end solution
Responsible for installation errors, user issues and any other technical problem that prevents the customer from using your product
Handling digital banking related officers queries give them logical solution
Responsible for Mobile Banking , Net banking , UPI ,MSME, Whattsapp Banking
Customer Service Associate
Q connqet
10.2019 - 11.2021
Develop and maintain professional and productive ongoing client
relationships with designated clients, ensuring elevated service
levels are met with new and existing clients, including.
Customer Service Associate
Vara Pvt ltd
04.2019 - 10.2019
Maintaining regular contact and developing strong relationship
with clients
Oversee day to day work of lower staff.
Education
Bachelor of Science - Information Technology
Mumbai University
Vashi
06.2016 - 09.2018
Skills
Customer Relation build-upDetail Oriented With Good ClientManagement And InterpersonalSkillsLeadershipMs- excel