Prashant Burman
Ahmedabad
Summary
Overall 17 Years of experience, proven for stakeholder management and strong analytical skills. 4 Years of experience in sourcing, procurement and supplier management. Strong analytical skills, stakeholder management, supplier management. Proficient in sourcing strategies, vendor assessment, supply chain optimization. 7 Years of experience in Quality management which includes quality audits, feedback and coaching, bridging gap between stakeholder and leadership group.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Category Sourcing Support - Deputy Manager
VOIS (Vodafone Intelligent Solutions
2019.10 - Current
- Strong Stakeholder management
- Managed RFQ/RFP process, evaluated supplier proposals and recommended selections
- Assisted in contract drafting, ensuring compliance with legal and quality requirements
- Monitored supplier compliance and resolved any supply chain issues
- Collaborated with cross functional teams to align sourcing strategies with business goals
- Led sourcing initiatives, identifying and evaluating potential suppliers
- Tracking operationally supplier contracts and OLA/catalogues
Assistant Manager (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2018.10 - 2019.09
- Sharing insights with the Leadership group & stakeholders to align with business goals
- Team performance analysis, providing coaching and acquiring feedback
- Process restructuring & re-engineering to save cost & time for end result
- Support operations through floor support, escalation handling, and coaching/feedback. Taking required actions for improving quality of customer service with time & converting every opportunity into customer delight
Senior Executive (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2014.12 - 2018.10
- Stakeholder management by sharing insights with leadership group and stakeholders
- Root cause analysis for aligned process to identify defects and curb the errors
- Calibration with operations team, training and stakeholders
- team performance analysis, coaching and feedback
- Process improvement initiatives
Senior Process Associate
Tata Consultancy Services Ltd.
2013.07 - 2014.12
- Stakeholder management
- Co-ordination with attorney's firm
- Data collation
- Providing training to new joiner's
- conducting team huddle for briefing updates as per requirement
-
Jr. Executive (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2012.07 - 2013.06
- Auditing transactions for assigned team
- Quality drive for the process
- Feedback and coaching
- Team analysis and improvement plan of action for team
Jr. Executive (Back Office Operations)
Vodafone India Services Pvt. Ltd.
2010.11 - 2012.06
- Processing back office transactions
- Adherence to SOP and guidelines
- Part of Internal Audit team
Quality Analyst
Magus Customer Dialog Pvt. Ltd.
2008.05 - 2010.11
- Audits, feedback and coaching
- Team analysis for bottom performers
- Calibration with Operations team
- Daily reports and insights with stakeholders and leadership group
Customer Service Associate
Magus Customer Dialog Pvt. Ltd.
2006.08 - 2008.05
- Handling customer calls for Postpaid queries, GPRS, Trade
- Routing complaints to appropriate channel by adopting standard method
- End to end Query resolution ensuring customer delight and satisfaction
Education
Diploma in Supply Chain Management - Supply Chain Management
Narsee Monjee Institute of Management
Mumbai12.2019
Bachelor of Commerce - Accounting
Gujarat Commerce And Arts College
Ahmedabad11.2005
Skills
- Sourcing and procurement expertise
- Contract Management
- Cross functional collaboration
- Analytical and problem solving skills
- Stakeholder management
- Vendor management
- Supply Chain optimization
Accomplishments
- Cleaning of contracts, contract alignment
- Savings project
- AHT project for 7days return
Certification
- Six Sigma White belt certified for VSM activities
- Certified as Train The Trainer
- Category Management
- Project Management - Foundations
- Category Analysis
- Six Sigma Green Belt
Hobbies
Listening Music, Updating myself via internet, Cricket
Timeline
Category Sourcing Support - Deputy Manager
VOIS (Vodafone Intelligent Solutions
2019.10 - Current
Assistant Manager (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2018.10 - 2019.09
Senior Executive (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2014.12 - 2018.10
Senior Process Associate
Tata Consultancy Services Ltd.
2013.07 - 2014.12
Jr. Executive (Quality Analyst)
Vodafone India Services Pvt. Ltd.
2012.07 - 2013.06
Jr. Executive (Back Office Operations)
Vodafone India Services Pvt. Ltd.
2010.11 - 2012.06
Quality Analyst
Magus Customer Dialog Pvt. Ltd.
2008.05 - 2010.11
Customer Service Associate
Magus Customer Dialog Pvt. Ltd.
2006.08 - 2008.05
Diploma in Supply Chain Management - Supply Chain Management
Narsee Monjee Institute of Management
Bachelor of Commerce - Accounting
Gujarat Commerce And Arts College
- Six Sigma White belt certified for VSM activities
- Certified as Train The Trainer
- Category Management
- Project Management - Foundations
- Category Analysis
- Six Sigma Green Belt
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