Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

Prashant Burman

Ahmedabad

Summary

Overall 17 Years of experience, proven for stakeholder management and strong analytical skills. 4 Years of experience in sourcing, procurement and supplier management. Strong analytical skills, stakeholder management, supplier management. Proficient in sourcing strategies, vendor assessment, supply chain optimization. 7 Years of experience in Quality management which includes quality audits, feedback and coaching, bridging gap between stakeholder and leadership group.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Category Sourcing Support - Deputy Manager

VOIS (Vodafone Intelligent Solutions
10.2019 - Current
  • Strong Stakeholder management
  • Managed RFQ/RFP process, evaluated supplier proposals and recommended selections
  • Assisted in contract drafting, ensuring compliance with legal and quality requirements
  • Monitored supplier compliance and resolved any supply chain issues
  • Collaborated with cross functional teams to align sourcing strategies with business goals
  • Led sourcing initiatives, identifying and evaluating potential suppliers
  • Tracking operationally supplier contracts and OLA/catalogues

Assistant Manager (Quality Analyst)

Vodafone India Services Pvt. Ltd.
10.2018 - 09.2019
  • Sharing insights with the Leadership group & stakeholders to align with business goals
  • Team performance analysis, providing coaching and acquiring feedback
  • Process restructuring & re-engineering to save cost & time for end result
  • Support operations through floor support, escalation handling, and coaching/feedback. Taking required actions for improving quality of customer service with time & converting every opportunity into customer delight

Senior Executive (Quality Analyst)

Vodafone India Services Pvt. Ltd.
12.2014 - 10.2018
  • Stakeholder management by sharing insights with leadership group and stakeholders
  • Root cause analysis for aligned process to identify defects and curb the errors
  • Calibration with operations team, training and stakeholders
  • team performance analysis, coaching and feedback
  • Process improvement initiatives


Senior Process Associate

Tata Consultancy Services Ltd.
07.2013 - 12.2014
  • Stakeholder management
  • Co-ordination with attorney's firm
  • Data collation
  • Providing training to new joiner's
  • conducting team huddle for briefing updates as per requirement

Jr. Executive (Quality Analyst)

Vodafone India Services Pvt. Ltd.
07.2012 - 06.2013
  • Auditing transactions for assigned team
  • Quality drive for the process
  • Feedback and coaching
  • Team analysis and improvement plan of action for team


Jr. Executive (Back Office Operations)

Vodafone India Services Pvt. Ltd.
11.2010 - 06.2012
  • Processing back office transactions
  • Adherence to SOP and guidelines
  • Part of Internal Audit team

Quality Analyst

Magus Customer Dialog Pvt. Ltd.
05.2008 - 11.2010
  • Audits, feedback and coaching
  • Team analysis for bottom performers
  • Calibration with Operations team
  • Daily reports and insights with stakeholders and leadership group

Customer Service Associate

Magus Customer Dialog Pvt. Ltd.
08.2006 - 05.2008
  • Handling customer calls for Postpaid queries, GPRS, Trade
  • Routing complaints to appropriate channel by adopting standard method
  • End to end Query resolution ensuring customer delight and satisfaction

Education

Diploma in Supply Chain Management - Supply Chain Management

Narsee Monjee Institute of Management
Mumbai
12.2019

Bachelor of Commerce - Accounting

Gujarat Commerce And Arts College
Ahmedabad
11.2005

Skills

  • Sourcing and procurement expertise
  • Contract Management
  • Cross functional collaboration
  • Analytical and problem solving skills
  • Stakeholder management
  • Vendor management
  • Supply Chain optimization

Accomplishments

  • Cleaning of contracts, contract alignment
  • Savings project
  • AHT project for 7days return

Certification

  • Six Sigma White belt certified for VSM activities
  • Certified as Train The Trainer
  • Category Management
  • Project Management - Foundations
  • Category Analysis
  • Six Sigma Green Belt

Hobbies

Listening Music, Updating myself via internet, Cricket

Timeline

Category Sourcing Support - Deputy Manager

VOIS (Vodafone Intelligent Solutions
10.2019 - Current

Assistant Manager (Quality Analyst)

Vodafone India Services Pvt. Ltd.
10.2018 - 09.2019

Senior Executive (Quality Analyst)

Vodafone India Services Pvt. Ltd.
12.2014 - 10.2018

Senior Process Associate

Tata Consultancy Services Ltd.
07.2013 - 12.2014

Jr. Executive (Quality Analyst)

Vodafone India Services Pvt. Ltd.
07.2012 - 06.2013

Jr. Executive (Back Office Operations)

Vodafone India Services Pvt. Ltd.
11.2010 - 06.2012

Quality Analyst

Magus Customer Dialog Pvt. Ltd.
05.2008 - 11.2010

Customer Service Associate

Magus Customer Dialog Pvt. Ltd.
08.2006 - 05.2008

Diploma in Supply Chain Management - Supply Chain Management

Narsee Monjee Institute of Management

Bachelor of Commerce - Accounting

Gujarat Commerce And Arts College
  • Six Sigma White belt certified for VSM activities
  • Certified as Train The Trainer
  • Category Management
  • Project Management - Foundations
  • Category Analysis
  • Six Sigma Green Belt
Prashant Burman