Prashant Chavan
Pemgiri, Tal - Sangamner, Dist - Ahamednagar
Summary
Experienced Technical Support Engineer with 2.5 years of expertise in providing comprehensive support and solutions in dynamic environments. Proven track record in resolving complex technical issues, particularly in Office 365 and desktop support, for clients in the US and UK. Adept at improving customer satisfaction through effective troubleshooting, account management, and user training. Skilled in leveraging technology, including blockchain, to enhance market reach and improve operational efficiency. Demonstrated ability to thrive in fast-paced, customer-centric settings and collaborate with cross-functional teams to drive performance and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Gigmo Solutions Pvt.Ltd
Remote - Bengaluru, Karnataka
06.2023 - Current
- Delivering timely and effective support for Office 365 applications, including Outlook, SharePoint, Teams, OneDrive, and other related services
- Resolved complex issues related to configuration, connectivity, and software functionality
- Met service level agreements (SLAs) consistently by delivering effective solutions
- Maintained high customer satisfaction through proactive problem-solving and assistance.
Support Engineer
Samarth Computer's Sangamner
Sangamner, Maharashtra
04.2022 - 05.2023
- Diagnose and resolve hardware and software issues.
- Install, configure, and upgrade desktop hardware and software.
- Provide technical support to end-users via phone and in-person.
- Maintain IT infrastructure by performing regular updates and security patches.
- Manage IT inventory and track hardware and software assets.
- Collaborate with IT team members to resolve complex issues.
Education
BE - Computer Engineering
Amrutvahini College of Engineering Sangamner
06-2022
Diploma - Information Technology
Amrutvahini Polytechnic Sangamner
01.2019
HSC -
Maharashtra State Board
06-2015
SSC -
Maharashtra State Board
06-2013
Skills
- Office 365 Administration
- Outlook
- SharePoint Administration
- Exchange Administration
- Teams Administration
- OneDrive
- Outlook Configuration
- Windows
- Mac
- Security and compliance
- Software Installation
- Windows Installation
- DNS
- Desktop Application troubleshooting
- Core Java
- SQL
- HTML
- Java Script
Certification
- Java (Basic) - Hacker Rank
- Core Java - Great Learning Platform
- SQL (Basic) - Hacker Rank
- CSS - Hacker Rank
- JavaScript (Basic)- Hacker Rank
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Technical Support Engineer
Gigmo Solutions Pvt.Ltd
06.2023 - Current
Support Engineer
Samarth Computer's Sangamner
04.2022 - 05.2023
BE - Computer Engineering
Amrutvahini College of Engineering Sangamner
Diploma - Information Technology
Amrutvahini Polytechnic Sangamner
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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