Prashant Chopra
Bangalore
Summary
Experienced Technology Consultant with a strong focus on Electronic Data Interchange (EDI). Proven expertise in EDI partner setup, implementation, system monitoring, and issue resolution. Skilled in managing EDI transactions (850, 855, 856, 997) via Epicor EDI HQ, using AS2, FTP, and SFTP protocols. Committed to delivering high-quality solutions, enhancing client satisfaction, and driving team and organizational success through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Technology Consultant
Epicor Software Corp.
Bangalore
04.2021 - Current
- Managed client relationships and implemented EDI protocols for partner onboarding.
- Executed EDI map changes in compliance with X12 EDI standards.
- Utilized EDI HQ for mapping and translation tasks effectively.
- Set up and maintained communication protocols, including AS2, FTP, and SFTP, for electronic data interchange (EDI) transmissions.
- Configured Trading Partners in EDI HQ, overseeing manufacturing transactions such as 850, 855, 856, 810, and 997.
- Developed comprehensive EDI map logic guides for multiple partners to enhance functionality.
- Exposure to basic API concepts.
- Resolved daily EDI issues promptly, ensuring operational efficiency.
- Facilitated technical training and supported management in aligning solutions with corporate goals.
- Identifying opportunities with clients for future EDI solution needs.
- Providing timely follow-up, escalation (if necessary), and resolution to technical support issues to maintain and improve client satisfaction.
Programmer Analyst
Cognizant Technology Solutions
Bangalore
10.2018 - 04.2021
- Managed multiple projects, including Banking and Logistics, while serving as project backup.
- Resolved EDI translation and transaction errors to ensure smooth operations.
- Addressed carrier issues and facilitated file transfers using the Cherwell ticketing tool.
- Developed client applications for daily operational tasks with a focus on efficiency.
- Contributed to the IBM Inflight project, capturing inbound and outbound electronic business data.
- Processed partner order-related issues for specific carriers to streamline workflows.
- Conducted requirement analysis and created technical design documents for projects.
- Generated monthly reports detailing support metrics for L1 and L2 teams.
Education
B.Tech - Computer Science Engineering
Chandigarh Engineering College
Punjab06-2018
Skills
- EDI mapping and translation
- ANSI X12 standards
- Document types: 997, 850, 855, 856, 810
- AS2, SFTP, and FTP protocols
- Trading partner configuration
- ERP EDI functionality setup
- Post-production support
- Client relationship management
- Process optimization
- Troubleshooting and problem solving
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Accomplishments
- FY24 Q1 Highflyer Award received in the current organization ( Handled a critical project and was appreciated by Client )
- Client Appreciation ( Implemented portal functionality for Client )
Timeline
Technology Consultant
Epicor Software Corp.
04.2021 - Current
Programmer Analyst
Cognizant Technology Solutions
10.2018 - 04.2021
B.Tech - Computer Science Engineering
Chandigarh Engineering College