Prashant Choubey
order management specialist- SCM
New Delhi
Summary
Proven Order Management Specialist with a track record of enhancing customer satisfaction and streamlining order processes at Samsung India Electronics Ltd. Expert in MS Excel and adept at team collaboration, significantly reduced order errors and maintained supply consistency. Skilled in invoicing and billing, ensuring accurate financial transactions and boosting cash flow management at Bharti Airtel Services.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Order Management Specialist
Samsung India Electronics Ltd
04.2018 - Current
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
Billing Executive
Bharti Airtel Services
10.2014 - 10.2017
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- To ensure to bill directly and precisely on our valued customer for the post usage value made of internet, Audio and Video conferencing and Toll free service provided to customers.
- To match and reconcile the value between billed invoice and CDR (call duration report) system generated to generate correct invoices.
- To pass necessary adjustment and process Debit/Credit note to the customers.
- Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.
- Implemented dispute resolution protocols for contested invoices, resulting in increased customer satisfaction rates while preserving company revenues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Prepared and submitted monthly billing reports to management for financial overview.
Education
Bachelor of Commerce - Accounts
Marwari College- Ranchi Unversity
Ranchi 04.2001 -
Skills
Order process management
Timeline
Order Management Specialist
Samsung India Electronics Ltd
04.2018 - Current
Billing Executive
Bharti Airtel Services
10.2014 - 10.2017
Bachelor of Commerce - Accounts
Marwari College- Ranchi Unversity
04.2001 -
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