PRASHANT DAROLE
Mumbai
Summary
In pursuit management positions or assignments in a reputable technology-driven firm in the areas of IT, project management, IT service delivery, customer operations, and client engagement.
Organized Delivery Manager with 16 years of experience in IT infrastructure operations, governance, compliance, service delivery,Unified Communication, Cloud Infrastructure, Cloud Security, Network Infrastructure, IT Security, Contact Center Solutions, and Cloud Services. Adept at planning and double-checking orders with extensive knowledge and budgeting without sacrificing quality. Committed to day-to-day efficiency and supervising workers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Delivery Manager
NTT Global
06.2016 - Current
- Managing infrastructure, network, voice, and security to support delivery of services to client, as well as continual development..
- Analyze security controls such as data encryption, firewalls, and security software. Understand and provide advice on managing cybersecurity risks; collaborate with other IT professionals as needed to address new emerging threats.
- Using various approaches, I am managing and executing multiple cross-functional projects across continents.
- Provide monthly ageing Incidents/Problem reports on quality and levels of service provided (stakeholders and to client-facing Service leads).
- Ensure that services are supplied in accordance with agreed-upon service definitions and service level agreements, as well as IT Governance and other contracts, to ensure client satisfaction.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and cost.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- To guarantee service delivery against approved Service Level Agreements, collaborate and engage with a number of stakeholders, including Business Review Board members, monthly Account Forums with respective Business Units, and Steering Committee.
- Assist organization in attracting best talent and ensuring that team is properly staffed and that all team members are effectively used.
Team Lead
L&T InfoTech
09.2015 - 05.2016
- Managing delivery of network infrastructure to healthcare and transportation clients.
- Managing new IPT Voice/Network Infrastructure project needs. Client meetings, coaching, technical lead, and resource allocation
- Collaborate and communicate ideas to team members, clients and vendors in order to lead, take ownership, and manage cycle of given project.
- To lead, take ownership, and manage cycle of project, collaborate and share ideas with team members, clients, and vendors.
- Managing variety of IT transformation and transition projects involving process management, network, and security in order to change and develop new and standard framework for worldwide client delivery, as well as continuous improvement.
Sr. Consultant
Capgemini India Private Ltd
04.2012 - 09.2015
- Ensure that the Unified Communications (IP Telephony/Network) design is better and follows best practices to satisfy the organization's present and future demands. The network should be designed to be safe, high available, low latency, and highly scalable. Working new project specifications, and user requests.
- Understanding the customer's needs and developing an action plan and recommendation for a cost-effective Infrastructure and Network solution.
Sr. Technical Consultant
Orange Business Services
10.2010 - 03.2012
- Worked as integral part of Incident Management, problem management, and Change Management on project of Maersk Shipping Corporation.
- Worked on Cisco VoIP devices like call manager, CUCM, IPCC Enterprise (ICM), UCCX, IPCC Express, Cisco Unity, Unity Express, Voice Gateways, ATA.
- Managed more than 56 IPT/IPCC which includes over 525 sites across Geography like Asia, North America, and Europe etc.
- Implementing new site, site migration, proposing new configurations, working on new projects. Had carried out complex site migrations and site additions/project.
- Prominently worked on high and critical priority issues like site down like inbound outbound issues voice quality related issues.
Executive Network
Tata Communications LTD
12.2008 - 10.2010
- Provide Level 2 support to all Tata communications corporate internet telephony/managed VoIP & International Wholesale VoIP Customer.
- Implemented new customer (Service delivery) and managing VoIP customers (Service Assurance). Hands on devices like Cisco Call Manager 4.X CUCM 5.X, Gateways (H.323, SIP MGCP) Working on Wireshark traces for voice troubleshooting.
- Verifying Unified Communications designs for customers and help implementing desired infrastructure as per managed call capacity.
Network Engineer
WNS Global Services Pvt Ltd
12.2007 - 12.2008
- Troubleshooting core router issues connecting WNS offices across globe as well process routers connecting remote locations using mixture of Cisco and Juniper products like Cisco 2600, 2800 and 3600 series of routers as well as Juniper M5, M7, M10 and M20 series of routers for leased line based processes and Juniper J4300 routers of Internet based projects.
- Protocols used on process routers are BGP, OSPF and EIGRP, while WNS routers are connected through a partial mesh that uses MPLS on frame-relay.
Network Security Engineer
Techtalk Solutions Pvt Ltd
04.2007 - 12.2007
- Worked on Cisco 1814 router Configuration, maintaining & troubleshooting of customers Fortigate Firewalls. Worked on Cisco PIX firewall. Creating access-list on Message Secure Firewall. Creating and maintaining VPN on customers Fortigate Firewalls. Adding new Signatures on Fortigate Firewalls.
- Troubleshooting Message Secure Firewall through using Ngaios monitoring tool. Exempting or deleting of URL as per customers requirement.
Education
Bachelor of Engineering - Electronics And Telecommunication
Rajiv Gandhi Institute of Technology
University Of Mumbai06.2006
Skills
- IT Security Best Practices
- Compliance
- Delivery Management/Project Management
- IT Infrastructure Management/Managed Services
- ITIL V4
- Network Security
- Team Lead
- Unified Communication
- Azure/Cloud/Microsoft Teams
- Agile Methodology
Certification
- Certified Information Security Manager
- CCIE Collaboration Certified
- Cisco Certified Design Engineer (CCDE)Written Exam
- ITIL (Information Technology Infrastructure Library) V4 Foundation Certified
Timeline
Client Delivery Manager
NTT Global
06.2016 - Current
Team Lead
L&T InfoTech
09.2015 - 05.2016
Sr. Consultant
Capgemini India Private Ltd
04.2012 - 09.2015
Sr. Technical Consultant
Orange Business Services
10.2010 - 03.2012
Executive Network
Tata Communications LTD
12.2008 - 10.2010
Network Engineer
WNS Global Services Pvt Ltd
12.2007 - 12.2008
Network Security Engineer
Techtalk Solutions Pvt Ltd
04.2007 - 12.2007
Bachelor of Engineering - Electronics And Telecommunication
Rajiv Gandhi Institute of Technology
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