Prashant Godbole

• Act as Subject Matter Expert (SME) for Salesforce CPQ, managing the end-to-end quote lifecycle including quote creation, renewals, amend & extend, and NFR (Non-For-Resale) quotes.
• Configure, price, and generate quotes within Salesforce CPQ ensuring accuracy, compliance, and alignment with organizational pricing policies.
• Partner with Sales, Finance, Legal, and Operations teams to validate deal structures, discounts, and approval workflows.
• Handle amendment and renewal opportunities, ensuring correct mapping of subscription terms and pricing adjustments.
• Support sales representatives with quote troubleshooting, product configuration, and CPQ tool navigation.
• Maintain detailed audit trails and ensure data integrity within Salesforce CRM
• Provide training and mentorship to new team members on Salesforce CPQ functionality and standard operating procedures.
• Collaborate with cross-functional stakeholders to identify system enhancements and ensure smooth release management.
• Experienced in working with enterprise tools such as ServiceNow, Jira, and SAP.

• Manage end-to-end credit card repayment operations in a fast-paced fintech environment, ensuring seamless and timely posting of customer payments.
• Monitor and validate daily transaction reports to maintain data accuracy and prevent revenue leakage.
• Generate and analyze repayment performance dashboards and MIS reports for management insights and trend tracking.
• Deliver prompt and professional responses to customer queries regarding payment posting, due dates, and account status.

• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Efficiently and effectively identified and solved the issues.
• Utilized automation tools aligned with specific rules for each product type to streamline order processing.
• Salesforce Queue Management:
• Monitored assigned queues in salesforce to identify and address cases with open communication regarding orders.
• Created quotes based on purchase orders (POs) provided by customers and partners.
• Processed the renewals, amend and extend of existing customers orders
• Communicated with partners, distributors and internal stakeholders to validate and resolve queries related orders
• Checked and validate invoice from Zuora to insure accurate billing and payment processing.

1. Customer Service Associate

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

2. Order Management

• Quote creation and order management.
• Create quote as per PO and send to sales team.
• Comminate with sales team and help them to create the quote and order processing.
• Manage the queue and solve the raised tickets by partners and sales team.

• Worked in Body shop on BLW line
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Worked with production, quality and safety tram.