PRASHANT JHA
RANCHI
Summary
Dynamic Deputy Manager with expertise in team leadership, regulatory compliance, and process improvement. Proven track record in enhancing service quality and driving operational excellence in the banking industry.
Overview
16
16
years of professional experience
Work History
Deputy Manager
SBI
RANCHI
03.2013 - Current
- Managed daily operations ensuring compliance with banking regulations and procedures.
- Supervised team performance by providing training and guidance on banking products.
- Collaborated with departments to streamline processes and enhance customer service quality.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Coordinated branch activities to align with organizational goals and initiatives.
- Maintained accurate records of transactions and customer interactions for auditing purposes.
- Resolved customer inquiries efficiently, fostering positive banking relationships and trust.
Associate
SPICE MOBILES
KOLKATA
03.2010 - 10.2011
- Collaborated with team members to ensure smooth daily operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
BACHELOR IN ENGINEERING -
SSBT COLLEGE OF ENGINEERING AND TECHNOLOGY
04-2010
12TH -
GURU NANAK HIGHER SECONDARY SCHOOL
05-2006
10TH -
VIVEKANAND VIDYA MANDIR
RANCHI05-2004
Skills
- Regulatory compliance
- Financial analysis
- Team supervision
- Customer relationship management
- Process improvement
- Strategic planning
Affiliations
- PLANTATION
- COOKING
- TRAVELLING
Accomplishments
- PERSONAL BANKING CHAMPION WITH 80% IN QUIZ ON PBBU PRODUCTS.
- AML-CFT champion by achieving 93% in AML-CFT quiz & IIBF certificate holder.
. BEARER OF CERTIFICATE OF EXCELLENCE IN GRIH TARA HOME LOAN CAMPAIGN.
.HOLDER OF JAIIB AND CAIIB CERTIFICATES BY IIBF.
Timeline
Deputy Manager
SBI
03.2013 - Current
Associate
SPICE MOBILES
03.2010 - 10.2011
BACHELOR IN ENGINEERING -
SSBT COLLEGE OF ENGINEERING AND TECHNOLOGY
12TH -
GURU NANAK HIGHER SECONDARY SCHOOL
10TH -
VIVEKANAND VIDYA MANDIR