PRASHANT KUMAR SINGH
Greater Noida
Summary
With over 15 years of experience in operations, fraud prevention, and process optimization, I bring strategic insight and hands-on expertise in managing high-stakes environments. Known for my adaptability, precision, and ability to lead cross-functional teams, I consistently exceed expectations while ensuring compliance and operational excellence. I seek opportunities that foster growth and allow me to contribute meaningfully to organizational success.
Overview
16
16
years of professional experience
Work History
Asst. Manager Cyber Fraud Operation & Chargeback Operation
Paytm Payments Bank Ltd
Noida
01.2019 - Current
- Lead a professionals team including Team Leads and QA specialists.
- Liaise with PAN India Law Enforcement Agencies and banks for chargeback resolution.
- Conduct regular meetings with LEAs and merchants to implement fraud mitigation strategies.
- Collaborate with Core-Finance for monthly and year-end book closures.
- Maintain audit-ready reconciliation data for internal and external reviews.
- Monitor transactions proactively to detect and prevent fraud across PPI, CC/DC, NB and UPI.
- Maintain the ART, FRT, AHT as per guidelines.
- Managing SLA, KRA, and KPI to ensure team performance and operational efficiency.
- Develop and update SOPs, training modules, and fraud awareness programs.
- Ensure regulatory compliance and support real-time fraud case resolution nationwide.
- Review & update and maintain internal standards, policies, and procedure manuals to ensure current processes are clearly documented and consistent.
- Maintaining records of the monitoring cases scenarios as well as updating & provide training on the new fraud trends.
- Building new kind of fraud awareness amongst staff by providing support and training within organization.
- Ensure to keeping the compliance, rules & regulatory requirements within the system.
- Proficient in running successful process operations & experience of developing procedures, service standards for business excellence.
- Provides a liaising support to PAN India for Real-Time Fraud Cases.
- Oversee 24/7 operations and represent the organization in seminars and LEA meetings.
Team Lead Cyber Fraud Operation & Chargeback Operation
One97 Communications Ltd. (Paytm)
Noida
05.2015 - 06.2017
- Handled complaints and queries related to Debit/credit card/ Net Banking /Paytm wallet and bank account frauds.
- Managed a team of 12 associates to ensure timely resolution of complaints related to fraud & chargeback.
- Coordinated with merchants and acquirer banks to resolve disputes within TAT.
- Assisted 8+ Acquirer bank related to chargeback.
- Supported LEAs in critical cases including kidnapping, forgery, and cybercrime.
- Law enforcement coordination for fraud incidents.
- Delivered RCA reports to management and regulatory bodies.
- Handled MIS part: Send Daily Reporting, Data Monitoring, Performance Tracker and other associated data task required by managements.
- Participated in conference calls & meetings with higher management on various issues (ART & FRT, Proactive actions on suspicious and fraud trends, Process modification etc.)
- Attended Seminars/meetings with Law Enforcement Agencies and bank personnel.
- Provided a liaising support to PAN India for Real-Time Fraud Cases.
- Organized team engagement activities to boost morale and productivity.
- Helped in termination of fraud PG/Wallet/Offline merchant by analyzing the volume of amount/count of the transaction.
Associate/Sr. Associate Chargeback
One97 Communications Ltd. (Paytm)
Noida
10.2013 - 04.2015
- Handled chargeback cases received from Acquirer bank related to Debit/credit card/Net Banking/PAYTM wallet/UPI fraud.
- Handled Debit/credit card/Net Banking/PAYTM wallet cases reported by banks.
- Actively closed the cases to avoid TAT as per Master/Visa & Ru Pay guideline.
- Monitored of suspicious PAYTM wallets.
- Handled fraud related internal escalations.
- Communicate with merchants to timely close the cases within TAT.
- Provided floor support to 5 professionals.
Sourcing Merchandiser
Robemall Apparels Private Limited. (Zovi.com)
Gurgaon
04.2013 - 09.2013
- Provided overall direction to Assistants.
- Provided updated information of order progress, delivery, status and production status and style changes to QA Dept.
- Handled sample development of auction, fast track, innovation & late added styles.
- Provided feedback to supervisor on the progress of various projects and the merchandising team.
- Sample creation and looked after all technical aspects.
- Random checked during production & packing.
Planning Executive
Oscar Leather (P) LTD
Mohali
04.2012 - 09.2012
- Prepared production schedule.
- Production Planning and shop floor management.
- Optimized capacity utilization and improving productivity.
- Monitored and update daily production with higher management.
- Ensured all equipment and machines are in good working condition and maintaining history card.
- Minimized the bottle neck during production.
Quality Executive
Franco Leome Shoes (P) LTD.(Francoleone)
Delhi
06.2010 - 03.2012
- Worked directly with the Footwear Designers to ensure all footwear designs are consistent with manufacturing capabilities.
- Ensured all technical consideration are accounted for during the product design and development phase.
- Ensured all footwear lab testing is completed on time and accurately.
- Checked the production in line process.
- Checked the random product to prevent from bad quality.
Education
Certification - AML & KYC
01.2025
Certified Fraud Examiner (CFE) - Essential Training
01.2024
Post Graduate Diploma - Management
01.2010
Skills
- Cyber Fraud Investigation
- Risk Assessment
- Chargeback Management
- Transaction Monitoring
- Loss Prevention
- LEA Coordination
- Stakeholder Coordination
- Regulatory Compliance
- Data Analytics
- Root Cause Analysis
- SOP Development
- Team Leadership
- Mentoring
Accomplishments
- Received the letter of appreciation from the Superintendent of Police (Jhajjar-Haryana) for helping them in solving the heinous cases.
- Received the letter of appreciation from the Commissioner of Police (Varanasi-UP) for helping them in detecting the number of crimes.
- Received the letter of appreciation from the Superintendent of Police Cyber Crime (Lucknow-UP) for helping them in detecting the number of crimes.
- Received the memento of appreciation from the Superintendent of Police (Saharanpur-UP) for helping them in cracking several of cybercrime cases.
- Received several accolades in terms of Rising Star, Rock Star and Hall of fame basis on overall performance in Paytm/Paytm Bank.
Personal Information
- Date of Birth: 01/15/87
- Gender: Male
- Marital Status: Married
Languages
- Hindi
- English
Technical Knowledge
URCS (NPCI), MHA Portal, Fresh desk, MSWord/PowerPoint/Excel/Access, Hive, Trino
Timeline
Asst. Manager Cyber Fraud Operation & Chargeback Operation
Paytm Payments Bank Ltd
01.2019 - Current
Team Lead Cyber Fraud Operation & Chargeback Operation
One97 Communications Ltd. (Paytm)
05.2015 - 06.2017
Associate/Sr. Associate Chargeback
One97 Communications Ltd. (Paytm)
10.2013 - 04.2015
Sourcing Merchandiser
Robemall Apparels Private Limited. (Zovi.com)
04.2013 - 09.2013
Planning Executive
Oscar Leather (P) LTD
04.2012 - 09.2012
Quality Executive
Franco Leome Shoes (P) LTD.(Francoleone)
06.2010 - 03.2012