Prashant Malik
H.No 69, Block-A, Sector 122,Noida
Summary
Detail-oriented professional with strong leadership and collaboration skills, ensuring compliance in reporting practices. Driven to tackle new challenges while delivering exceptional customer service. Demonstrates adaptability and effective multitasking, consistently providing positive experiences for customers.
Overview
9
9
years of professional experience
Work History
Zonal Coordinator
HDFC Bank LTD
Gurgaon
05.2025 - 02.2026
- Published comprehensive MIS reports at the Zonal level, facilitating strategic decision-making.
- Oversaw operations for 66 branches, ensuring accurate data reporting and strict adherence to MIS protocols for improved operational integrity.
- Maintained daily business tracker reports, providing real-time insights into performance metrics.
- Coordinated RAN drives on various products, driving business performance and supporting sales growth initiatives.
- Managed operational hygiene at Zonal level, ensuring compliance with company standards to maintain service quality.
Cluster Coordinator
HDFC Bank LTD
11.2018 - 05.2025
- Periodic Reporting: Published comprehensive MIS reports on all business parameters at the cluster level, facilitating strategic decision-making and performance evaluation.
- Daily Business Tracking: Prepared and maintained daily business tracker reports for the cluster, providing real-time insights into performance metrics and operational efficiency.
- Coordinated RAN (Results Achievement Network) drives for various products, contributing to improved business performance and sales growth.
- Managed operational hygiene at cluster level, ensuring compliance with company standards and upholding data quality in reporting.
- Oversaw operations for 10 branches, ensuring consistent data reporting and compliance with MIS protocols across locations.
Operations Specialist - Property and Casualty Department
EXL Services
Noida
10.2016 - 07.2018
- Managed renewal process for property and casualty insurance policies, ensuring compliance with company standards and industry regulations while minimizing potential risks.
- Collaborated with underwriting teams to address policyholder needs, resolving discrepancies and issues during renewal and adjustment processes to enhance customer satisfaction.
- Implemented policy changes and updates based on detailed instructions from underwriters, facilitating accurate and efficient policy modifications.
Education
MBA -
Swami Vivekanad Subharti University
Meerut09.2023
B.COM -
I.M.E College, CCS University
Sahibabad06.2016
Skills
- Leadership skills
- Data analysis
- MIS reporting
- Performance tracking
- Due diligence practices
- Team collaboration
- Accuracy and attention to detail
- Service orientation
- Active learning
Personal Information
- Date of birth: 11-Apr-1994
- Marital Status: Married
Accomplishments
Quarterly R&R (Rewards and Recognition) in Exl Services.
Languages
English
Timeline
Zonal Coordinator
HDFC Bank LTD
05.2025 - 02.2026
Cluster Coordinator
HDFC Bank LTD
11.2018 - 05.2025
Operations Specialist - Property and Casualty Department
EXL Services
10.2016 - 07.2018
MBA -
Swami Vivekanad Subharti University
B.COM -
I.M.E College, CCS University