Prashant Mishra
Deputy Manager Fraud & risk Management
Delhi,DL
Summary
Dynamic and results-driven management professional with a proven track record in leadership, strategic planning, and problem-solving. Expertise in optimizing team performance and driving projects to successful completion while assisting senior managers in achieving ambitious targets. Recognized for a methodical approach to resource coordination and operational efficiency, ensuring coverage aligns with business demands. Committed to fostering collaboration and adapting to evolving business landscapes, with strong proficiency in effective communication.
Overview
14
14
years of professional experience
Work History
Deputy Manager
SpiceJet Limited
01.2015 - Current
- Implemented advanced fraud detection strategies, reducing fraudulent chargeback claims by 100%
- Developed and maintained comprehensive fraud prevention policies, resulting in 98% detection accuracy
- Analysed real-time data to identify and mitigate potential fraud patterns, protecting company revenue
- Collaborated with cross-functional teams to create robust fraud prevention frameworks
- Mentored and trained junior fraud analysts, improving team performance and knowledge transfer
- Maintained strategic relationships with payment processors and card networks
- Prepared detailed reports and presentations on fraud trends for senior management
- Liaison with legal departments to support complex fraud investigation cases
Senior Executive
CloudVara LLC
01.2014 - 01.2015
- Increased operational efficiency through strategic training and development programs
- Boosted customer satisfaction scores by 35% by implementing customer-centric service models
- Managed team productivity, costs, and budgets to optimize organizational performance
- Coordinated comprehensive financial reconciliation processes across multiple domains
- Developed and sustained strategic client relationships
Process Associate
IGATE Global Solutions Ltd.
01.2012 - 01.2014
- Performed critical suspense account reconciliation for Royal Bank of Canada
- Enhanced customer retention through proactive problem-solving and effective communication
- Analysed and optimized operational processes, identifying key areas for improvement
- Evaluated employee performance and developed targeted training interventions
- Collaborated with cross-functional teams to implement process efficiency initiatives
Education
Master of Business Administration - MBA
Bachelor of Commerce - B.COM
Skills
Fraud Risk Mitigation
Data Analytics
Financial Investigation
Risk Assessment
Strategic Planning
Process and procedure development
Cost analysis and savings
Performance improvements
Task delegation
Staff training and development
Decision-making capacity
Conflict resolution expertise
Team leadership
Customer relations
Customer relationship management (CRM)
Project management
Accomplishments
- Implemented fraud detection strategies with 98% accuracy
- Prevented 100% of fraudulent chargeback claims
- Improved customer satisfaction by 35%
- Recognized for exceptional problem-solving and analytical skills
Timeline
Deputy Manager
SpiceJet Limited
01.2015 - Current
Senior Executive
CloudVara LLC
01.2014 - 01.2015
Process Associate
IGATE Global Solutions Ltd.
01.2012 - 01.2014