Prashant Padhiyar
Ahemdabad
Summary
Successful Executive with over 7 years of demonstrated ability in delivering mission - critical results. Offering outstanding communication and cross cultural team management skills.
Entrepreneurial attitude for optimal profitability. Ambitious at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
12
12
years of professional experience
Work History
Senior Executive
Vodafone India Service Pvt Ltd VOIS
03.2018 - Current
- Fully involved in UK Chat based process
- Handling customer queries over the chat
- Role (Subject Matter Expert) Providing guidance to advisors how to handle chats
- Handling a team of 7 people on SME
- Role (Hyper care) handling complaint chats where customers are not happy with the service
- Proving satisfactory solutions to increase database and maintain trust
- Role (Next Best Action) offering customers new contract while resolving their queries
Assistance Manager
Caltex Service Station
Auckland
04.2015 - 02.2018
- Performed Manager level duties at Gas station
- Achieved plenty of gift vouchers and Stars for The Best Service
- Preparing weekly rosters, Maintaining stock by calculating each month and Ordering them for the store, maintain Fuel and taking care of quality and quantity
- Fully involved in Forecourt service assistance
- Taking care of unhappy customers and make them connected with Caltex
Customer client Representative
Caltex Service Station
Auckland
04.2013 - 03.2015
- Playing a role as Customer service representative and Admin at Gas station
- All duties including opening and closing the site
- Handling Customer service related queries,
- Cash handling and balancing duties
- Stock control and cleaning duties
- Duties related administrative work
Sr Customer service Representative
Serve Pvt Ltd
Gandhinagar
03.2011 - 10.2012
- Worked in UK based process
- Involved in making outbound calls to increase customer database and making dormant customers active
- Topping up UK customers by providing required and affordable top up plans
- Taking inbound calls regarding queries and complain
- Also a part of management in arranging various programs and events
- Handling call of business customer , consumer, retailers and distributers
- Resolving written communication correspondences and e-mail send by corporate companies regarding complain and service request for the service provisioning and de-provisioning and replay those for the same in a suitable duration.
Customer Service Representative
Serve Pvt Ltd
Gandhinagar
02.2010 - 02.2011
- Worked for the leading telecom company in UK -“One2dial & Seven telecom.”
- Making outbound calls to increase customer database and to regain the customer who were not using the services from longtime
- CRM and Client account management
- Providing backend support and sorting out customers queries and complains
- Also a part of management in arranging various programs and events
- Handling calls from franchisees ,customers ,top up retailers ,distributors
- Handling written communication, correspondences and emails sent by corporate companies regarding complains, request , queries for the services provisioning and de-provisioning and reply those for the same with stipulated duration
- Thanks
- Prashant Padhiyar
Education
G.H.S.E.B -
Business Management
Royal Business College
New Zealand03.2015
12th -
Bright International School
India, Ahmedabad03.2008
Skills
- C-Suite Communication & Presentation Skills
- Change Management Skills
- Strategic Thinking & Foresight
- Decision Making
- Confidence and the capacity to make sound
- Star performer - achieved best performance award
- High level management skills
- Leadership
Additional Information
Nationality : Indian
Date and place of birth : Oct 9, 1988, Lesotho, South Africa
Do you have a passport : yes
Experience overseas : yes , New Zealand
LinkedIn Profile : https://www.linkedin.com/in/prashant-padhiyar-ab2344229/
Timeline
Senior Executive
Vodafone India Service Pvt Ltd VOIS
03.2018 - Current
Assistance Manager
Caltex Service Station
04.2015 - 02.2018
Customer client Representative
Caltex Service Station
04.2013 - 03.2015
Sr Customer service Representative
Serve Pvt Ltd
03.2011 - 10.2012
Customer Service Representative
Serve Pvt Ltd
02.2010 - 02.2011
G.H.S.E.B -
Business Management
Royal Business College
12th -
Bright International School
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