Technology
Prashant Pandey
Chief Operations Officer/ Creative Head
Mumbai
Summary
I come with as a strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Its not just a daily activity but i take pride in being dedicated to possessing experience evaluating performance by interpreting metrics and data. I would love to present myself as a Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Chief Operations Officer
Krypmedia Pvt. Ltd
Mumbai
08.2017 - Current
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination on behalf of firm and clients.
- Streamlined company processes and procedures while saving cot and enhancing customer satisfaction on delivery.
- Increased utilization by 20% across multiple departments within Krypmedia organization.
- Spearheaded design and implementation of campaigns all over india and overseas for various brands, agencies and clients.
- Implemented business development strategies, Cost management, Fresh hiring, Down sizing or outsourcing when needed, account management, expense management, On ground activations end to end project handling,
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Vendor management, Client Relationship.
- Made decisions with broad and positive impact business operations.
- Led organization by developing professional and ethical culture focused on cost, quality, skill and excellence.
- Client, Vendor, Outsourcing Network across india and abroad.
- Deliver strategic and practical solutions for successfully executing campaigns at client locations.
- Excelled in customer service and client expectations consistently by effectively communicating, strategically planning and actively listening.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed financial, operational and human resources to optimize business performance.
Creative Head
Krypmedia Pvt Ltd.
Mumbai
08.2017 - Current
- Determined production schedules by conferring with heads of art, copywriting and production departments.
- Led more than 15 brainstorming sessions per month to generate ideas.
- Approved and rejected ideas and provided feedback to team.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Developed strategic communication and marketing plans.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Mentored and trained junior designers to help enhance skills and capabilities.
- Monitored industry trends to keep creative materials fresh and engaging.
- Formulated and monitored budgets to manage expenses and control costs.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Led team of designers to create comprehensive corporate identity system.
- Designed and implemented cost-effective creative strategies to improve ROI.
- Collaborated with senior management to develop and implement marketing initiatives.
- Created creative briefs and timeline to manage creative process from concept to completion.
- Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.
- Developed artistic visual products while working within defined technical constraints.
- Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
- Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Conducted research and identified market trends to inform creative direction.
- Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
- Utilized industry-standard software to design layouts and create storyboards for visual presentations.
- Created innovative advertising campaigns that successfully generated increased brand awareness and recognition.
- Managed workloads of designers, illustrators and other team members to optimize productivity and timeliness of task completion.
- Oversaw implementation of editing, color correction and other post-production processes.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
- Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.
- Coordinated with vendors and suppliers to source materials and equipment needed for production.
- Monitored progress of projects, keeping on schedule and within budget.
Team Manager
Pentagon Mind Services Ltd.
Mumbai
07.2016 - 01.2017
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on quaterly basis and coached and trained 12 team members, increasing quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Implemented training programs to maximise team member development and potential.
- Facilitated meetings to communicate team performance goals and results.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive yet achievable targets for employees to drive company success and strengthen motivation.
Portfolio Manager
Square Yards.com Pvt Ltd.
Mumbai
12.2015 - 06.2016
- Developed rebalancing strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Recommended real estate investment strategies to meet Investors financial objectives.
- Provided strategy advice to high net worth clients for real estates investment through second home buying to rental income yield.
Sales Manager
Indiainfoline Pvt. Ltd.
Mumbai
01.2014 - 12.2015
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive lead generating strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Team Leader - CRM Operations
3 Global Services Pvt. Ltd
Mumbai
09.2009 - 01.2013
- Assembled reports and presentations to share insights and recommendations with Higher Management.
- Implemented and supervised reports from start to finish with focus groups, surveys and interviews.
- Created and distributed surveys for data collection and analysis.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Utilized specialized software to capture and process data.
- Developed questionnaires and facilitated focus group discussions.
- Generated reports to support development and implementation of business plans.
- Tracked key metrics and developed spreadsheets and data models.
CSR (customer Service Representative),
Accenture
Mumbai
06.2009 - 09.2009
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Project Manager Trainee
Om Constructions And Developers
Mumbai
08.2006 - 03.2009
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Used Block Wall and MYVAN techniques for improving project scope, project schedule and project costs.
- Assisted project managers by tracking, organizing and analyzing project financial information.
- Supported Sales and operations in managing schedules and milestones.
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency 30%.
- Worked with senior Architects to assist with critical designs and functions.
- Analyzed project performance data to identify areas of improvement.
- Coordinated internal resources and third-party vendors for flawless execution of projects on time.
Production and Sales Manager.
Jaipan Industries
Mumbai
02.2002 - 03.2003
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Quality Head
Om Enterprise
Mumbai
04.2000 - 01.2002
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Education
No Degree -
St. Xavier’s High School
Mumbai 04.2001 -
HSC - Commerce
Matruchaya Jr. College
Mumbai 04.1998 - 06.2000
T.Y.BCom - Commerce
Bhartiya Shiksha Parishad
Uttar Pradesh 04.2003 - 06.2006
Skills
Strategic planning
undefinedInterests
AI
Art
Fast Cars
Drawings/ Sketching
Poetry
Cricket, Sketching, Old songs
Always had a flair for being creative and it all starts from a pencil and paper, right from drawing cartoon character to still paintings to landscaping, scenic drawing, anime characters, portraits (hardly ever looked the same as subject), ended up drawing some fantasy art as well. Lately, wanting to try my hand on digital art on Ipad pro has been a procrastinating dream for a while now.
Being born and bought up in mumbai, there would rarely be a kid of my generation who wasn't drawn towards cricket. From morning 5.30 to 2.30 then lunch break and then 3.30 to until its dark enough to blind us towards the ball, i have spent more then a decades vacation on cricket, represented interschool as an all rounder and a few local tournaments, it was a really good run. Its the same pleasant memories that still drives me to hop in to a turf with my old mates and few new ones especially with my new colleagues.
Its a blessing to have been born in an era which has witnessed Lata Mangeshkar and Kishore Kumar and tune up to Sonu Nigam and Kay Kay. If that wasnt soothing and melodious i dont know what was ever. And when you think you have listened to all the love, came along Arijit Singh and Shreya Ghoshal. I think i have around 11 playlist for all the mood swings i have.
Additional Information
Accenture
June 2009- Sep2009
Designation: CSR (customer service representative),
Job Profile:
Handling customer queries for technical issue.
Om Constructions and Developers
Aug 06 – March 09
Designation: Project Manager
Job Profile:
Handled responsibilities of a Sales, Account Head and Site manager.
Handled Customers enquiry
Managed the team of 10 sales executive as a Sales Head
Provided interior designing services to the customers.
Jaipan Industries
February 02 – March 03
Designation: Production and Sales manager.
Job Profile:
Handled customer’s query, production cycle, Sales Targets.
Managed the team of 20 sales associates.
Om Enterprise
April 2000 – 19th January 2002
Designation: Quality Head
Job profile:
Ensured that the quality of the goods were improved and maintained at an acceptable
level.
Timeline
Chief Operations Officer
Krypmedia Pvt. Ltd
08.2017 - Current
Creative Head
Krypmedia Pvt Ltd.
08.2017 - Current
Team Manager
Pentagon Mind Services Ltd.
07.2016 - 01.2017
Portfolio Manager
Square Yards.com Pvt Ltd.
12.2015 - 06.2016
Sales Manager
Indiainfoline Pvt. Ltd.
01.2014 - 12.2015
Team Leader - CRM Operations
3 Global Services Pvt. Ltd
09.2009 - 01.2013
CSR (customer Service Representative),
Accenture
06.2009 - 09.2009
Project Manager Trainee
Om Constructions And Developers
08.2006 - 03.2009
T.Y.BCom - Commerce
Bhartiya Shiksha Parishad
04.2003 - 06.2006
Production and Sales Manager.
Jaipan Industries
02.2002 - 03.2003
No Degree -
St. Xavier’s High School
04.2001 -
Quality Head
Om Enterprise
04.2000 - 01.2002
HSC - Commerce
Matruchaya Jr. College
04.1998 - 06.2000
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