Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Prashant Pathak

Jamshedpur
Prashant Pathak

Summary

Equipped with strong problem-solving abilities, a strong desire to learn, and excellent communication skills, poised to make a valuable contribution to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
years of professional experience
1
Certification

Work History

IDFC FIRST BANK

Fraud Analyst
01.2020 - 06.2020

Job overview

  • Collaborated with teams to ensure compliance with organizational fraud prevention strategies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Wipro BPO

Customer Support Executive
09.2020 - 03.2021

Job overview

  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

PeoplePerHour

Freelance Data Entry Clerk
06.2021 - 12.2021

Job overview


  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained files, records, and chronologies of entry activities.
  • Analyzed current data records to provide detailed reports.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Updated and maintained customer information, documents and records.

Outbounders

Sales Associate
01.2022 - 12.2023

Job overview

  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Self-Employed – Various Clients Via Upwork & Fiver

CUSTOMER SUPPORT AND OPERATIONS
01.2024 - Current

Job overview

  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

GULMOHUR HIGH SCHOOL
Jamshedpur, India

Secondary School Certificates
05-2012

J.K.S.J.M INT COLLEGE
Jamshedpur, India

Intermediate Certificate
05-2014

BHARTH INSTITUTE OF HIGHER EDUCATION AND RESEARCH
Chennai, India

Bachelor of Technology
08-2019

University Overview

MAJOR PROJECT IN QUIZ GAME IN C LANGUAGE


The Quiz Game in C is a console-based interactive game designed to test users' general knowledge through multiple-choice questions. The program is developed using C programming and incorporates various fundamental concepts such as loops, conditional statements, arrays, and file handling.

The game begins by displaying a set of questions, each with four answer options. Users input their choice, and the program immediately provides feedback on whether their answer is correct. A score-tracking system keeps track of the user's performance, allowing them to see their progress in real-time. To enhance engagement, the game includes a timer-based mechanism, challenging players to answer within a limited time.

One of the key features is randomized question selection, ensuring that each game session offers a unique experience. Additionally, the program uses file handling to store high scores, allowing users to compete against previous records.

This project helps in understanding the core logic of C programming, structuring algorithms, and managing user interaction effectively. It also demonstrates proficiency in data handling, input validation, and game development fundamentals. Overall, the Quiz Game in C serves as a practical learning experience for improving problem-solving and programming skills.
















Skills

  • Java Programming
  • Database Querying
  • Excel Proficiency
  • Advanced Microsoft Word Skills
  • Effective Negotiation Skills
  • Fraud Detection Analysis
  • Transaction Analysis
  • Composed In High-Stress Situations
  • Effective Communication
  • Data Organization
  • Supply Chain Coordination
  • Customer Support Operations

Certification

Completed 4-month training in Q Spiders. Q spider is a Software training institute where I have been trained in Core Java and SQL.

Languages

English
Upper intermediate (B2)
Hindi

Timeline

CUSTOMER SUPPORT AND OPERATIONS

Self-Employed – Various Clients Via Upwork & Fiver
01.2024 - Current

Sales Associate

Outbounders
01.2022 - 12.2023

Freelance Data Entry Clerk

PeoplePerHour
06.2021 - 12.2021

Customer Support Executive

Wipro BPO
09.2020 - 03.2021

Fraud Analyst

IDFC FIRST BANK
01.2020 - 06.2020

GULMOHUR HIGH SCHOOL

Secondary School Certificates

J.K.S.J.M INT COLLEGE

Intermediate Certificate

BHARTH INSTITUTE OF HIGHER EDUCATION AND RESEARCH

Bachelor of Technology
Prashant Pathak