Summary
Overview
Work History
Education
Skills
Certification
Awards
Project Highlights
Timeline
Hi, I’m

Prashant Rahatade

IT SDM
Pune,MH

Summary

Enthusiastic and result-oriented IT Service Delivery Manager with over 17 years of industry experience, including 7+ years managing delivery operations at TCS. Proven ability to lead support teams, drive service excellence, ensure SLA compliance, and align IT operations with business goals. Strong technical foundation in .NET and SQL, currently appearing for PMP certification.

Diligent [Desired Position] with proven track record in managing IT services effectively. Successfully led multiple initiatives to improve service delivery and customer satisfaction. Demonstrated expertise in problem-solving and team leadership.

Overview

18
years of professional experience
2006
years of post-secondary education
2
Certifications
3
Languages

Work History

Tata Consultancy Services (TCS)

IT Service Delivery Manager
07.2017 - Current

Job overview

  • Lead global service delivery for enterprise systems with 20+ member team.
  • Ensure SLA compliance, incident resolution, and customer satisfaction.
  • Conduct RCA, publish service dashboards, and implement automation initiatives.
  • Collaborate with business users and vendors to streamline operations.

Tata Consultancy Services (TCS)

Team Lead – Application Support
12.2014 - 06.2017

Job overview

  • Led support for 100+ applications with 20-member team.
  • Managed ticket triage, knowledge transfer, and escalation processes.
  • Ensured process compliance and improved operational efficiency.

TCS (Third-Party Payroll)

.NET Developer & Application Support
12.2012 - 12.2014

Job overview

  • Provided development and support in .NET/SQL environments.
  • Handled production support and application enhancements.

Ingenuity Technologies Pvt. Ltd.

Software Engineer – .NET & SQL
03.2010 - 12.2012

Job overview

  • Developed .NET-based applications and provided SQL database support.
  • Delivered code optimization and debugging activities.

Infosys

Sr. Process Executive – Operation Support
12.2007 - 03.2010

Job overview

  • Supported business operations and client processes under SLA conditions.
  • Performed reporting, data validation, and process enhancements.

Education

Pune University
Pune, MH

B.E. from Computer Engineering

University Overview

Maharashtra State Board

HSC from Science Stream

University Overview

Maharashtra State Board

SSC

University Overview

Skills

IT Service Delivery & Operations

Certification

ITIL Foundation (V3 / V4)

Awards

Awards
  • Service and Commitment Award – TCS (Twice)
  • Learning and Achievement Award – TCS

Project Highlights

Project Highlights
  • ITSM Service Optimization – Improved SLA by 35% via triage & automation.
  • Application Transition – Migrated 50+ apps with no downtime.
  • Shift-Left Strategy – Reduced L2 escalations by 30%.
  • Automation Initiatives – Reduced manual effort by 40% through scripts and dashboards.

Timeline

IT Service Delivery Manager
Tata Consultancy Services (TCS)
07.2017 - Current
Team Lead – Application Support
Tata Consultancy Services (TCS)
12.2014 - 06.2017
.NET Developer & Application Support
TCS (Third-Party Payroll)
12.2012 - 12.2014
Software Engineer – .NET & SQL
Ingenuity Technologies Pvt. Ltd.
03.2010 - 12.2012
Sr. Process Executive – Operation Support
Infosys
12.2007 - 03.2010
Maharashtra State Board
HSC from Science Stream
01.2001
Maharashtra State Board
SSC
01.1999
Pune University
B.E. from Computer Engineering
01.2006

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Prashant RahatadeIT SDM