Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
SalesAssociate
Rushi Haware

Rushi Haware

IT Service Delivery Head
Bangalore,KA

Summary

Dynamic IT Service Delivery and Operations Manager with 15+ years of experience leading global IT operations across technology giants including Applied Materials, Atlassian, Facebook, and Infoblox. Proven expertise in IT service delivery, asset lifecycle optimization, workplace technology, end-user experience, and ITIL-based operations management. Recognized for driving $3.2M+ in cost savings, achieving 98% adoption of executive IT support, delivering ISO audit compliance with zero nonconformities, and building high-performing IT teams. Adept at managing multi-site operations, vendor governance, AV/VC technology rollouts, and ITSM frameworks to align technology with business strategy.

Overview

17
17
years of professional experience
6
6
Certificates
3
3
years of post-secondary education

Work History

IT Service Delivery Manager

Applied Materials Inc.
08.2020 - Current
  • Directed multi-site IT service delivery, executive white-glove support, vendor management, and 24/7 operations across corporate and manufacturing units.
  • Delivered $2M savings by executing the IT AV modernization project for a 15 floor, 800,000 sq. ft. campus, by redesigning AV/MTR setups using ServiceNow, ITSM, and AV technologies, ensuring scalable deployment.
  • Achieved 98% adoption of executive IT white-glove support by optimizing service design, leveraging asset lifecycle management frameworks, and enhancing user engagement, resulting in improved leadership productivity.
  • Ensured ISO audit readiness with zero nonconformities by leading compliance audits, embedding cybersecurity controls, and aligning ITSM processes with corporate governance.
  • Scaled the GIS Academy for IT capability building, driving standardization and knowledge sharing across teams, leading to a 20% operational cost reduction.

Workplace Technology Manager

Atlassian Inc.
09.2018 - 02.2020
  • Saved $1.2M by executing the IT AV project for a 2-floor, 120,000 sq. ft. office, optimizing AV/MTR deployments and vendor contracts using Jira, Confluence, Jamf, and ITSM tools.
  • Strengthened enterprise productivity by enforcing MDM compliance and optimizing collaboration platforms, improving system uptime and employee satisfaction.
  • Streamlined vendor governance and SLA performance monitoring, resulting in improved service delivery efficiency across locations.

IT Field Principal

Facebook, Inc. (Meta)
01.2016 - 06.2018
  • Directed onsite IT operations and office expansions across India, ensuring reliable infrastructure for 2,000+ employees.
  • Enhanced enterprise VC room setups and AV standardization by aligning vendor deliverables with global standards, ensuring scalable deployments for future expansions.
  • Streamlined asset and telecom infrastructure by driving consolidation projects using ITSM practices, leading to improved efficiency and reduced support backlogs.
  • Strengthened vendor partnerships and optimized operational delivery, contributing to faster office buildouts and cost optimization.

Shift Lead, IT Support

Infoblox
01.2014 - 01.2016
  • Managed IT support operations and service desks, ensuring SLA adherence using ITIL best practices.
  • Improved incident resolution times by 25% by implementing ticketing workflow optimizations and structured escalation models.
  • Aligned IT services with stakeholder expectations, boosting service satisfaction scores across business units.

IT Support Technician

Marlabs Software
01.2013 - 01.2014
  • Delivered Tier 2 IT end-user support across OS, mobility, and system platforms, resolving 95% of tickets within SLA.
  • Supported system migrations and troubleshooting initiatives, ensuring minimal disruption during transitions.

Tier 2 Technical Advisor (Apple Support)

ADITYA BIRLA MINACS
06.2011 - 12.2012
  • Provided MacOS and iOS Tier 2 technical support to enterprise users, driving team efficiency through structured troubleshooting playbooks.
  • Enhanced end-user satisfaction scores by improving resolution accuracy and mentoring junior support engineers.

Technical Support Specialist

Stream Global Services
09.2008 - 03.2011
  • Led HP CPU & iOS support operations for North American clients as Subject Matter Expert.
  • Improved support quality by documenting troubleshooting procedures, resulting in reduced repeat incidents.
  • Resolved 25-30 technical support inquiries per day.

Education

Bachelor in Computer Applications - Computer Applications

Calorx Teachers University
Gujarat
06.2009 - 04.2012

Skills

Core Skills & Competencies

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Timeline

IT Service Delivery Manager

Applied Materials Inc.
08.2020 - Current

Workplace Technology Manager

Atlassian Inc.
09.2018 - 02.2020

IT Field Principal

Facebook, Inc. (Meta)
01.2016 - 06.2018

Shift Lead, IT Support

Infoblox
01.2014 - 01.2016

IT Support Technician

Marlabs Software
01.2013 - 01.2014

Tier 2 Technical Advisor (Apple Support)

ADITYA BIRLA MINACS
06.2011 - 12.2012

Bachelor in Computer Applications - Computer Applications

Calorx Teachers University
06.2009 - 04.2012

Technical Support Specialist

Stream Global Services
09.2008 - 03.2011

Certification

Jamf Pro Certified Tech Jan '19

Accomplishments

  • Drove $3.2M+ IT cost savings across global AV/MTR deployments (Applied Materials & Atlassian).
  • Achieved 98% executive IT support adoption at Applied Materials.
  • Delivered ISO audit compliance with zero nonconformities.
  • Improved IT operations efficiency with 20% cost reduction via asset lifecycle optimization.
  • Built global IT teams and scaled IT capability academies for organizational growth.

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Rushi HawareIT Service Delivery Head