Summary
Overview
Work History
Education
Skills
Certification
Languages
INTERNSHIP
Timeline
Generic

PRASHANT R PATIL

Ankleshwar

Summary

Dynamic and detail-oriented System Administrator with nearly 9 years of experience in networking and troubleshooting, currently contributing to 3I InfoTech Consultancy Services Pvt Ltd at Hindustan Petroleum Corporation Ltd in Surat. Proven expertise in managing, configuring, and maintaining enterprise IT infrastructure, with a strong focus on Windows Server administration, network monitoring, virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure). Committed to ensuring system uptime and optimizing performance through automation and proactive problem-solving strategies. Recognized for effectively supporting end-users and leading infrastructure upgrades while aligning IT systems with overarching business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Engineer (Desktop & Network Support)

CMS IT SERVICES PVT LTD (CLIENT- HPCL SURAT)
03.2019 - 11.2022
  • Supported end-users and delivered training on High End last mile resolved issues; troubleshoot high priority incidents
  • Led teams of Twenty engineers across the entire scope, right from requirement analysis to implementation

FMS Engineer

Exult it services Pvt ltd (CLIENT - HPCL SURAT)
08.2018 - 02.2019
  • Provide first and second-level technical support to end-users for hardware, software, and network issues.

Field Network Engineer

You Broadband India pvt Ltd
07.2017 - 07.2018
  • Worked with You Broadband India Pvt Ltd handling end-user broadband installations, ensuring timely and accurate setup of internet connections for residential and commercial customers. Experienced in configuring and troubleshooting broadband equipment, including modems and routers. Managed AOLT (Active Optical Line Terminal) and POP (Point of Presence) infrastructure to maintain optimal network performance and connectivity. Coordinated with field teams and technical departments to resolve network issues and ensure high-quality service delivery. Familiar with network monitoring and basic fault detection in broadband access networks.

Field Engineer (Network Eng)

Tata Teleservice Pvt Ltd (Balkrishna Textile)
08.2015 - 05.2017
  • Worked with Tata Teleservice Pvt Ltd providing high-end user field support specializing in the installation and maintenance of licensed and unlicensed band radios such as RADWIN, Ubiquities, Primatel, and others. Delivered end-to-end customer solutions including MPLS, PRI, ILL, and SIP trunk connection installations. Skilled in configuring and installing routers and switches to ensure seamless network connectivity. Experienced in troubleshooting wireless communication devices and supporting critical network infrastructure in diverse field environments. Strong ability to coordinate with customers and technical teams to ensure timely and efficient service delivery.

Education

B.Sc. - Computer Science

Computer Science
06.2014

12th Science - undefined

07.2011

Skills

  • System administration
  • System troubleshooting expertise
  • Server management
  • Active Directory management
  • Building industry connections
  • IP configuration and management
  • Basic Switch Configuration (Cisco, Ubiquiti,)
  • Router Broadband Network Setup & Troubleshooting & cisco manage router
  • MPLS, SIP Trunk, PRI, ILL Last Mile service delivery in telecom
  • Proficient in network monitoring
  • Cloud computing expertise
  • Basic knowledge of AWS
  • Basic proficiency in Microsoft Azure
  • Security tool utilization
  • Endpoint security management
  • Basic firewall management

Certification

  • POWER BI
  • INTRODUCTION TO DATA SCIENCE BY CISCO
  • AWS

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)

INTERNSHIP

  • CCNA (Routing & Switching) 2015-06 – 2015-07-28
  • Organization: IT Mahajan College of Eng. in association with "Network Bulls & ACM IIT Delhi" Title: CCNA (Routing & Switching) Tool: Cisco Networking

Timeline

Customer Support Engineer (Desktop & Network Support)

CMS IT SERVICES PVT LTD (CLIENT- HPCL SURAT)
03.2019 - 11.2022

FMS Engineer

Exult it services Pvt ltd (CLIENT - HPCL SURAT)
08.2018 - 02.2019

Field Network Engineer

You Broadband India pvt Ltd
07.2017 - 07.2018

Field Engineer (Network Eng)

Tata Teleservice Pvt Ltd (Balkrishna Textile)
08.2015 - 05.2017

12th Science - undefined

B.Sc. - Computer Science

Computer Science

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