Prashant Singh
Bangalore
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Hotel Rize Inn
05.2024 - Current
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Oversaw day-to-day operations of 30 room hotel with staff of 9 employees.
Relationship Manager
oyo hotels and homes pvt. ltd.
04.2023 - 03.2024
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Identified opportunities for growth, expansion and sales by conducting market research.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Handled high-profile clients and territories with exceptional planning and strategic engagement.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
Hotel Manager
oyo townhouse 071
09.2020 - 03.2023
- Supervised daily operations of new, 109-room hotel with staff of 16 employees.
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
- Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
Guest Relations Executive
oyo hotels and homes pvt. ltd.
03.2019 - 07.2020
- Worked with energy and enthusiasm to provide outstanding hotel environments for optimized guest experiences.
- Kept reception and lobby areas immaculately clean and tidy, delivering world-class first impressions.
- Arranged celebration and special occasion additions to guest rooms, including flowers, gifts and champagne.
- Handled guest queries effectively and efficiently, offering expert advice on services and facilities.
- Monitored guest feedback to continually seek improved operations and processes for optimized customer satisfaction.
- Provided full hotel and facility tours, providing guests with maps and directing back to reception for further assistance.
Barista Supervisor
Coffee Tea & More
08.2018 - 02.2019
- Worked with passion and enthusiasm to motivate junior team members and provide positive customer experiences.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained highest standards of conduct and personalized customer service.
- Ordered, received and stocked supplies and retail products.
- Managed peak morning custom with accurate, efficient, levelheaded service.
Education
Diploma in - Hotel Management
Imperial Institute of Management
Haldwani, India01-2018
High School Diploma -
Don Bosco School Haldwani
Haldwani, India01-2017
10th -
Spring Dales Public School
Haldwani, India01-2015
Skills
- Hospitality
- Cash handling
- Guest services management
- Guest experiences
- Guest complaint resolution
- Training and mentoring
- Staff supervision
- Staff training
- Employee scheduling
Hobbies
Traveling
Sports
Swimming
Skills
- Telephone etiquette
Languages
English
Hindi
Timeline
Hotel Manager
Hotel Rize Inn
05.2024 - Current
Relationship Manager
oyo hotels and homes pvt. ltd.
04.2023 - 03.2024
Hotel Manager
oyo townhouse 071
09.2020 - 03.2023
Guest Relations Executive
oyo hotels and homes pvt. ltd.
03.2019 - 07.2020
Barista Supervisor
Coffee Tea & More
08.2018 - 02.2019
Diploma in - Hotel Management
Imperial Institute of Management
High School Diploma -
Don Bosco School Haldwani
10th -
Spring Dales Public School
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