Prashant Surve

• Executed POC, proof of concept for bank which demonstrated integrated solution of Vmware and Azure for migration from Off prem to on prem
• Also POC was carried out for RiverMeadow demonstrating bulk migration and upgrade of the servers to the latest versions
• Ran a program to consolidate and optimize the existing infrastructure which resulted in a saving of 120,000 GBP.
• Guided go to green plan for tooling team based on the workshop by client
• Identifying potential risks and threats to current and future programs, in collaboration with senior managers
• Ownership of program and project budgets and managing overall delivery of them
• Producing program reports for department heads, directors, end users and other stakeholders
• Planning future program activity, including consultations with project sponsors, analysis of requirements and arranging timeframes
• Managing program and project teams to ensure completion on time and within budget
• Coordinating third party contributions throughout the life cycle of the program
• Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
• Performed risk management assessments on projects.
• Confirmed operational teams achieved prescribed Business Value Realizations, suggesting alterations to remedy unmet goals.

• Responsible for the project management throughout the entire project lifecycle, including project delivery, stakeholder management, post implementation review and project close out / handover
• Ensure program deliverables are met timely, efficiently and within budget as required
• Internal Use - Confidential
• Organize and manage cross-functional problem resolution efforts
• Identify areas of risks/opportunities and influences and implements continuous improvements
• Define and reports project/program roadmap, status, development issues and success metrics
• Develop tools and analytics to support project/program success factors
• Develop communications and presentations and ensures communication of project/program initiatives, message and status to appropriate parties
• Make recommendations to senior management as necessary
• Manage communication and coordination of cross functional teams across multiple areas and with third party and partners
• Prepare documentation and other communications
• Lead and manage cross functional teams in the establishment, planning and implementation of multiple projects and programs
• Identify priorities and resources relative to each initiative, project or program

• Single point of contact representing Storage service line to the Client and Project Executives
• Manage service delivery per contract (SOW), performance targets (SLA, CSAT) & Voice of
• Customer (VOC)
• Implement Continual Improvement plans to reduce waste, deliver quality and achieve operational
• Efficiency
• Drive major incident / critical situation management during outages and production issues
• Manage project costs, maintain high quality, analyze Work Load and negotiate for FTE numbers
• Set annual goals, measure performance and assign rating based on performance and 360
• Feedbacks
• Drive employee engagement initiatives like career development and training programs
• Maintain high employee morale with meaningful engagement, provide regular performance
• Feedback
• Manage resource attrition and retention, performance improvement plans, initiate band changes
• Participate and coordinate for audits – SOX, IBM Corporate, ISO 27001, etc

• Performed tasks related to answering inquiries received via telephone or through emails
• Interacted with customer; provide product information, benefits regulations, laws and policy and procedures
• Proven ability to handle large volume calls in a professional and courteous manner
• Solved customer problems and assured satisfaction
• Recreating problems in house and providing evidence where bug fixes are required
• Coordinated development and availability of effective electronic content so as to enable customer self-sufficiency
• Continued personal development of extensive technical knowledge of EMC products and their uses
• Provide consultancy, information, user support and guidance to Team Members
• Develops and execute corrective action plans when necessary to meet client expectations
• Diagnosed problems over the phone with Network, Software and Hardware issues
• Internal Use - Confidential
• Improved Customer Relations through regular feedback, assisted customers in budgeting for and planning theirnetworks and provided maintenance and support 24 X 7
• Supported all FC Series, CX200 to CX600 (CX Series) storage arrays
• Remotely dial in into EMC Storage Arrays to resolve issues
• Collects logs and review them to check for issues on the array
• Provide support to EMC Customer Engineers on the site during installation and various maintenance activities

· Acting as technical leader for a team of 30 colleagues

· Troubleshooting various workstations (Windows and Unix) application related issues

· Administration of EDS custom Team Center database

· Supporting feature and functionality of Lotus Notes R5, R6 and software developed by EDS.

· Configuring Lotus Notes for clients

· Troubleshooting applications on UNIX and Office on Unix, which is deployed on Citrix

· Managing users Workstations, Accounts and Printers in Active

· Directory

· Administration and troubleshooting of EDS custom application Team Center Community and Windows Messenger

· Responsible for maintaining and updating the Knowledge Base for the project

· Involvement in the review of Knowledge Base all over the globe on conference calls with the client

· Coordinating regularly with the HP level 2, for various server and workstation related issues for client

· Regularly attending conference calls with the level 2 and clients for further enhancement of quality of service being provided to client

· Handling and answering escalations and non-conformances if any, by the clients is a part of day to day activity

· Drafting training plans for new recruits

· Imparting trainings to the new recruits based on the training plan. Also giving refresher training is included in training plan

· Handling Email communications request initiated by the client.

· Completed courses from EDS University such as HP-UX, Active Directory and ITIL

· Was involved in the formation of Data Audits process which is now done for all projects on the site

· Created and standardized the Data Audit form which is used all over the Mumbai site and is being implemented on other global sites of EDS like Winchester, Lansing and Auckland.