Summary
Overview
Work History
Education
Skills
Certification
Skill Set Summary
Professional Accolades
Personal Information
Accomplishments
Timeline
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Prashant Suryavanshi

Sr. Engagement Manager
Mumbai

Summary

Self-motivated Engagement Management professional with an overall 22+ years of insightful experience, congruently supported by hands-on expertise in various technical domains. Principal insight on Banking sector and Outsourcing operations and keen focus on Service delivery, Transitions and Project management in various capacities with reputed conglomerates in IT industry. Adept in Data center operations, Cloud Migrations, System and Security Administration, DR strategy, Data protection & Storage backed with effective people management skills and experience in handling diversified teams across regions. Articulate communicator, multi-faceted and organized leader.

Overview

28
28
years of professional experience
9
9
Certifications
1
1
Language

Work History

Engagement Manager

Capgemini India Pvt. Ltd.
04.2022 - Current
  • Handling multiple medium to large-sized complex projects for large German multinational pharmaceutical and biotechnology company since April 2022
  • Currently engaged as a Lead on Cloud Migration from Private on-prem to Azure Public cloud for ~400+ VMs in the initial phase of similar such Projects to be handled later for sites across APAC, Europe and US region.
  • Erstwhile managing multiple Portfolio projects spanning deployments, provisioning, and migrations across customer landscape in different regions, with collective revenue (TCV) of ~1.7 million €
  • Complete end-to-end management of Projects including responsibilities related to stakeholder coordination while also maintaining stern control on contribution margin with interim reporting on same.
  • Assessed risks associated with engagements proactively mitigating potential issues before they escalated into significant problems affecting overall outcomes.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
  • Mentored junior team members, providing guidance on best practices and fostering a positive work environment

Project Manager

Capgemini India Pvt. Ltd.
09.2020 - 03.2022
  • Handled challenging migration of ESXi hosts/VMs (50+ businesses accounts), that was stalled due to some outage encountered in August 2020, for ubiquitous French multinational client
  • Provided technical guidance and support for key migration projects with respect to Data center consolidation involving VM migrations, VLAN configuration and networking, server rundowns, storage administration
  • Managing multiple Portfolio projects spanning provisioning requests, legacy platform migrations and several other such E2E outsourced projects with estimated collective revenue of ~ 1.1 € Million (excluding Data center consolidation project).
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, budget requirements and alignment with organizational goals.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution

Tier3 Offshore Lead

Capgemini India Pvt. Ltd.
03.2014 - 08.2020
  • Managed team of senior technical resources in Data protection domain, acting as SPOC for all escalations, accepting due accountability for ensuring smooth delivery and execution of tasks
  • Created Invoices and provisional financial reports for overall Backup and Storage domain billing, involving complex algorithms provided analytical insight to senior management based on forecast and pipeline ahead.
  • Created HLD / LLD for Backup Infrastructure including DR plan, detailing Network design and components to be included in DR plan
  • Brought service improvement with about ~ 85% reduction in number of backup failure incidents, also achieving zero 3 strike incident count from average of about 60 recurring backup failures on daily basis.
  • Boosted client satisfaction rates by ensuring timely resolution of issues and proactive communication

Senior UNIX Consultant

Capgemini India Pvt. Ltd.
10.2008 - 03.2014
  • Deputed as Senior offshore UNIX resource (Level 3 SME) to IM Netherlands Outsourcing Project, spanning multiple global clients from geography
  • Held additional responsibility also managing role of Service Coordination for Wipro outsourced to Capgemini
  • Management and administration of SAP Run environment including vulnerability assessment and remediation
  • Infrastructure hosted on mix of Unix / Linux physical servers (HP-UX, Linux (SuSE & RHEL), & Sun Solaris) spanning 800+ systems across varied customer landscape globally.
  • Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
  • Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.

Sr. System Administrator

Hewlett-Packard GlobalSoft Private Limited
05.2006 - 03.2008
  • Worked for leading automotive manufacturing company headquartered in US, considered as one of largest outsourced projects in IT industry
  • Based on performance feedback, was additionally appointed as Global Unix Security Champion, leading team of security administrators ensuring security and compliance across client infrastructure landscape.
  • Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
  • Coordinated system migrations with minimal disruption to business operations through careful planning and execution
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
  • Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.

Technology Executive / Specialist : System Administrator

Citigroup (CSIL, E-Serve, CITOS)
11.1999 - 04.2006
  • Continued employment with Citigroup deputed in Regional Datacenter at Citibank, BKC Mumbai, through internal transitions from Byzan to CSIL to E-Serve, CITOS.
  • Job profile was revised through tenure with additional responsibilities handling Process Automation, Problem Management & Project Management apart from below mentioned roles & responsibilities endowed primarily as listed below:
  • System administration tasks involving fine tuning of all Business critical servers and applications ensuring optimum utilization of resources and high availability of systems
  • Network Configuration/ troubleshooting, upkeep and maintenance in Production network
  • Providing end-to-end support for critical banking applications and facilitating day-to-day operations including batch jobs, handoff transfers and multiple application interfaces, liaising with vendor support as and when needed.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Software consultant

Byzan Systems Pvt. Ltd.
08.1999 - 10.1999
  • Exceeded client expectations consistently delivering above standard results throughout tenure as Software Consultant.
  • Internally recruited and onboarded to Citicorp Ltd (CSIL) after being short-listed from consultants working with Citibank
  • Job profile same as above. Change in organization was due to internal transition, imbibing selected few candidates from the vendor organization.

H/W engineer

Hemrath Computer Systems Pvt. Ltd. / Magpie computers / Microbyte Systems Pvt. Ltd.
08.1996 - 04.1999
  • Employed in small and medium-sized IT services firms, starting career as H/W engineer handling assembling, maintenance and support of computers and networking components with extensive field job experience
  • Worked as Customer Support Executive and also conducted software training sessions for high ranking officials simultaneously assisting with pre-sales and Business development activities.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems

Education

MBA - Business Analyst

Birla Institute of Techcology, Pilani
Mumbai, India
04.2001 -

Skills

Project Portfolio Management

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Certification

IELTS certification (Achieved Level : Proficient /C1 ) : May 2019

Skill Set Summary

  • In-depth understanding on Datacenter Management environment with hands-on work experience in systems and network administration, storage & data protection management
  • E2E Engagement / Project management. Proficient in Portfolio management experienced in pre-sales function (RFPs/ Proposals etc.), cost estimations, requirements analysis, evaluation & Vendor Management
  • Fundamental understanding on all cloud technologies including AWS (certified), Microsoft Azure and GCP, VMware ESXi and virtualization tools and techniques
  • Core competency as a Unix SME including hands-on experience on all other OS as well (HP-UX, Solaris, RHEL,SUSE, Windows)
  • ServiceNow, Nagios core, BMC Remedy, HP Service Desk, HP MW & Tivoli Management Framework tool
  • Security administration, equipped with a practical know-how on implementation and functionality of Crowdstrike, System Scanner, Qualys, ESM, SeOS (Erust 3.5), etc. with in-depth understanding on vulnerability management
  • Skillful in ITIL best practices, and a recognized expert in incident, problem, change and configuration management
  • Strong analytical & problem solving skills in addition to proficiency in scripting (Unix shell, Powershell, PERL, R-programming)

Professional Accolades

  • Capgemini: Received People Champion Award (2018) acknowledging people management skills. Received project star and several other such commendations within CG across several customers and technology.
  • Capgemini: Project on incident reduction submitted as a part of Yellow belt certification, eventually yielding an yearly savings of about €12k/ year. Led several such projects through Lean methodology and Six sigma for.
  • Hewlett Packard: Received highest performer rating as a Key performer in the Project delivery team in HP, for 2 consecutive years apart from other e-awards received.
  • Citigroup (Citibank): Commended for globalization of file transfer (handoff) procedure across all banking applications using Connect Direct, in use till date since inception. Received several quarterly 'Project star' awards.
  • HP / Citibank / Capgemini: Highly regarded and sought for as an auditee being well versed with documentation, processes, system security etc. and SOX audits, managing 100 % compliance eventually yielding positive results.

Personal Information

  • Passport Number: T2905451
  • Nationality: Indian

Accomplishments

  • Achieved 5 perfect score in Customer with multiple Project handled since last 2 year on the German account.
  • Achieved success by completing migration with accuracy and efficiency.
  • Collaborated with team of more than 25+ resources with an indirect span of control for over 80+ resources in phase wise migration for Datacenter consolidation exercise. in the development of Migration plan and execution.

Timeline

Engagement Manager

Capgemini India Pvt. Ltd.
04.2022 - Current

Project Manager

Capgemini India Pvt. Ltd.
09.2020 - 03.2022

Tier3 Offshore Lead

Capgemini India Pvt. Ltd.
03.2014 - 08.2020

Senior UNIX Consultant

Capgemini India Pvt. Ltd.
10.2008 - 03.2014

Sr. System Administrator

Hewlett-Packard GlobalSoft Private Limited
05.2006 - 03.2008

MBA - Business Analyst

Birla Institute of Techcology, Pilani
04.2001 -

Technology Executive / Specialist : System Administrator

Citigroup (CSIL, E-Serve, CITOS)
11.1999 - 04.2006

Software consultant

Byzan Systems Pvt. Ltd.
08.1999 - 10.1999

H/W engineer

Hemrath Computer Systems Pvt. Ltd. / Magpie computers / Microbyte Systems Pvt. Ltd.
08.1996 - 04.1999

Prashant SuryavanshiSr. Engagement Manager