Prashant Thakur

• Scaled AIU’s IT / AI team from 7 to 22, laying the foundation for an AI-first university.
• Led implementation of Salesforce Education Cloud + AgentForce to streamline student applications, admissions, and support.
• Managed Banner (SIS) and Canvas (LMS), introducing AI dashboards and analytics for academic operations.
• Rolled out multiple applications (AdAstra, Turnitin, DegreeWorks, Honorlock, Blue Explorance, vFair, CRM Advise), boosting productivity ~20%.
• Built AWS Data Lake + SageMaker pipelines to support virtual assistants, personalized learning modules, and admissions forecasting.
• Integrated IoT & AI smart campus solutions to enhance student engagement and learning.
• Oversaw IT operations, vendor relationships, and budgets, achieving ~20% cost savings.
• Strengthened cybersecurity infrastructure and compliance (PCI DSS, GDPR, FERPA).
• AI Research Assistant / Literature Summarizer
  Architected an LLM-based tool using retrieval-augmented generation (RAG) + domain embeddings that ingests research abstracts and outputs concise summaries, related literature suggestions, and research prompts. Led a cross-functional team (3 engineers, 2 domain experts). Result: reduced preliminary literature review time by ~50% per user, adopted by 25+ faculty.
• Campus FAQ Chatbot
  Designed a conversational agent using vector search + LLM prompt chaining, integrated with institutional knowledge base and fallback escalation to live support. Handled admissions, student services, policies, campus info. Achieved ~85% first-touch resolution, reduced support ticket volume by ~35% in pilot.
• Personalized Learning Path Generator
  Developed a hybrid system combining student performance data, curriculum graphs, and knowledge graphs to generate personalized course sequences, resource suggestions, and progress nudges via LLMs. Piloted with 200 students; saw a 12% improvement in course completion rates and increased student engagement.
• Document Automation & Feedback System
  Built OCR + LLM pipelines to auto-summarize essays, highlight key concepts, generate feedback comments, and detect plagiarism. Embedded within Canvas LMS for seamless workflow. Deployed for 1,500 assignments/semester; reduced instructor grading effort by ~30% and decreased feedback turnaround time by ~60%.
• Admission Conversational Agent + Yield Forecasting
  Combined predictive models (XGBoost / Prophet) with an LLM chatbot that engages prospective students, answers queries, and nudges application completion. Achieved a 10% increase in application-to-enrollment conversion and improved response times in admissions workflow.

• Defined and executed digital strategies across operations, aligning tech with business goals.
• Built consumer facing microservices platforms for franchise to meet 10 million transactions annually.
• Streamlined partner API integrations, accelerating new business.
• Spearheaded development and scaling of mobile apps (e.g. Bharat Easy App) with 100K + downloads and ~INR 10 Cr / month GMV.
• Led cloud transformation efforts, cutting costs by ~30%.
• Designed microservices architecture for Franchise Management on AWS, managing ~40,000 franchises and ~1B annual transactions.

• Aligned tech & digital roadmaps with business strategy.
• Migrated databases to AWS RDS, saving ~INR 10M quarterly.
• Led digital initiatives in sales / new business, contributing ~INR 200M in conversions.
• Led digital initiatives, including Video KYC and API integrations, increasing conversion rates by 30%, reducing turnaround time by 70%, and saving INR 20 crore annually.
• Enhanced new business processes via API, raising sales volume by 40% and reducing operational costs by 50%.

• Architected scalable Payment and Wallet systems supporting 1M+ daily transactions.
• Launched ML & RPA initiatives: enabled organizational automation, staffing reductions, and process efficiencies.
• Directed digital and infrastructure strategy, ensuring alignment with product and business goals.
• Saved ~INR 6M annually; realigned ~10 FTE roles.
• Optimized payment and reconciliation processes, reducing 10 FTEs and achieving INR 6 million in cost savings.

• Developed IT strategies and roadmaps for top companies in Manufacturing, Education, Food & Beverages, Packaging, Media, and Chemicals, driving digital transformation leading to automation of business process with 25% improvement and reduction of cost by 20% annually.
• Executed 40+ engagements across Insurance, Banking, Education, Payments, Pharma, Utilities, and Manufacturing in India, Australia, Kuwait, US, Singapore, Korea, and South Africa.
• Managed ERP (SAP ECC 6.0 and Oracle Fusion) implementation across end to end life cycle for 4 major players in Manufacturing and Pharma.
• £ Conducted Application Portfolio analysis and Rationalization resulting in cost savings of 15 million USD for organizations.

Building AI Governance framework using XAI approach to govern and Audit ML models deployed in BFSI sector