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Prashant Dey
Mumbai
Summary
Accomplished Key Account Manager with 12 years of experience driving sales growth and enhancing customer satisfaction through strategic relationship management. Expert in solution selling, upselling, and cross-functional collaboration, consistently meeting and exceeding business targets while fostering long-term partnerships. Committed to implementing initiatives that increase revenue and customer loyalty.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Key Account Manager
Etisalat Services Holding
Dubai
08.2024 - 10.2025
- Cultivate and maintain long-term, trust-based relationships with high-volume clients to drive organic growth.
- Established strong connections with key decision-makers in client companies, resulting in increased profitability.
- Identify client needs and create strategic plans to address them effectively.
- Identified and pursued opportunities to cross-sell or upsell products and services to existing clients, contributing to revenue growth.
- Monitor and analyze sales performance metrics to ensure targets are met.
- Proposed innovative solutions that improved sales processes and enhanced customer experience.
- Act as a liaison between clients and internal teams, ensuring seamless communication.
- Collaborate with internal teams to fulfill client requirements and expectations efficiently.
- Address and resolve customer issues and complaints promptly to maintain satisfaction.
- Pursued growth opportunities within existing accounts and identified potential new customers.
- Managed the relationship between internal teams and external customers.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Experience in product SaaS, Paas , CPass, Ms office 365, broadband, Azure, copilot, aleria, Ai communications, payment solutions , CCTV solutions etc.
Account Manager
Bharati Airtel Ltd
Mumbai
11.2021 - 11.2023
- Gained experience in various product categories, including SaaS and PaaS. SaaS, Paas , CPass, Ms office 365, broadband, Azure, copilot, aleria, Ai communications, payment solutions , CCTV solutions etc.
- Built strategic relationships with key decision-makers, including C-suite executives, to drive revenue growth.
- Managed order booking, drove revenue generation, facilitated collections, and identified new accounts.
- Effectively reduced churn while ensuring customer satisfaction and retention.
- Drove solution-selling initiatives to increase product penetration in emerging markets.
- Coordinated internal and external teams to align business targets with customer expectations.
- Collaborated with cross-functional teams to ensure seamless service delivery and achieve targets.
- Trained new team members on account management best practices and systems.
Premium Relationship Manager
Reliance Jio Infocom Ltd
Mumbai
01.2017 - 10.2021
- Led merchandise sales through strategic Jio channel partnerships.
- Facilitated large deal closures by joining customer calls with channel partners for enhanced engagement.
- Executed strategic negotiations to finalize significant contracts through active collaboration and customer engagement with partners.
- Boosted postpaid and prepaid sales by offering tailored solutions to meet customer needs.
- Oversaw channel partner manpower management to drive optimal performance.
- Provided training on new products to channel partners to enhance their sales capabilities.
- Drove sales through channel partners for Jio merchandise, including Jio phones, Jio WiFi, and LYF handsets.
- Resolved billing queries to ensure seamless operational flow.
Territory Officer channel partners management
Vodafone India limited
Mumbai
02.2014 - 12.2016
- Sold PRI, ILL, MPLS, NPLS, Vodafone Shield, IoT, and toll-free services via channel partnerships.
- Drove sales of corporate postpaid connections through channel partners, providing end-to-end solutions.
- Supported partners in closing large deals by participating in customer meetings to provide strategic insights.
- Provided training to channel partners on new products, enhancing their product knowledge.
- Oversaw channel partner manpower to streamline operations and enhance collaboration.
- Concentrated efforts on improving sales stability and improving overall sales processes.
- Facilitated sales refreshers and briefings to keep teams aligned and motivated.
- Addressed and resolved billing queries to ensure seamless service for customers.
- Handled store-related billing queries, ensuring quick resolution.
Education
Bachelor of Commerce (B.Com) -
Vinayaka Mission University
Mumbai , India 08.2015 - 08.2016
Skills
- Strategic Account Management
- Sales growth
- Solution selling
- Sales forecasting
- Client Relationship Building
- Market Analysis
- Client retention
- Cross-functional Collaboration
- Team leadership
- Negotiation skills
- Conflict resolution
Work Preference
Job Search Status
Open to workMinimum Desired Compensation
₹1800000/yrLanguages
- English (Fluent)
- Hindi (Fluent)
- Marathi (Fluent)
- Bengali (Fluent)
- Urdu (intermediate)
Timeline
Key Account Manager
Etisalat Services Holding
08.2024 - 10.2025
Account Manager
Bharati Airtel Ltd
11.2021 - 11.2023
Premium Relationship Manager
Reliance Jio Infocom Ltd
01.2017 - 10.2021
Bachelor of Commerce (B.Com) -
Vinayaka Mission University
08.2015 - 08.2016
Territory Officer channel partners management
Vodafone India limited
02.2014 - 12.2016