I really like working in Operations , customer service roles
I Love the thrill of working under challenging environment
Prashant Guleria
Nurpur
Summary
Dedicated Customer Service Executive with extensive experience at InterGlobe Aviations. Skilled in Airport operations, problem-solving and relationship building, adept at managing escalations and delivering exceptional resolutions. Expert in workforce management as well. Immense amount of experience in working under high pressure situations, Handling of irregular operations and cancellations, customer queries and ensuring adherence to company policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
02.2023 - 08.2025
- Worked in airport operations handling all kinds of customer queries and gave the the best possible resolutions.
- Worked with all verticals including check in, boarding gates, ramp, arrivals and ticketing.
- Handles all kinds of flight delays, cancellations, irregular operations and irate customers.
- Worked in workforce management, made allocations and worked with all verticals along with ATC.
- Handled MHB escalations and other baggage related queries.
Customer Service Representative
Teleperformance
03.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Handled all types of technical queries.
- Managed sales, purchase and refunds for the customers.
Trainee
Cox And Kings
07.2019 - 12.2019
- Learned about sales , marketing, B2B and travel industry.
- Made and sold travel packages, worked on different itineraries across India.
- Did cold calling and data entry work as well.
- Handled customer queries and gave real time solutions.
Education
Bachelor of Science - Airlines And Tourism Management
Chandigarh University
Mohali, India08-2020
Skills
- Problem solving
- Positive approach
- Patient mind
- Customer centric
- Company policy adherence
- Escalation control
- Relationship building
- Call center experience
Interests
Certification
DGR
Aviation Security
Ramp safety
Gate manager
Arrival manager
Workforce allocator
Ramp intellect SPOC
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
02.2023 - 08.2025
Customer Service Representative
Teleperformance
03.2021 - 02.2022
Trainee
Cox And Kings
07.2019 - 12.2019
Bachelor of Science - Airlines And Tourism Management
Chandigarh University
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