Prashanth Balasubramanian
Bangalore
Summary
A skilled IT professional with experience in integrating stable and scalable network infrastructure, and managing workplace environments, highly successful at problem prevention and resolution with a focus toward realizing a company’s Vision through concise and strategic technology planning. 13+ years of experience in designing and implementing and supporting Network Infrastructure,technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Delivery Manager
Kyndryl/ Juniper Networks
07.2019 - Current
- Managing the Juniper Network’s production infrastructure in the DC, JPoP’s and global offices.
- Perform network maintenance including h/w and s/w upgrades, migrations, decommissions, and capacity upgrades
- Handled Global JPOP’s re-designing and upgrading the Pulse VPN client across vendors/global team and successfully completing the same withing the given time
- Planning and executing network projects, manage operational incidents and change requests
- Drive major incidents taking complete ownership from Network perspective and involve the required teams to attain the best resolution at the earliest possible
- Operations activities and major escalations regarding faults/alerts in Infrastructure and Incident Resolution for all MI through Daily Operations Report and Problem Management
Network Engineer
IBM Cloud – SME
07.2014 - 07.2019
- Managing the 20 Data centers worldwide to provide hosting base services
- Working on design and implementation of Data centers infrastructure related services
- Working with the SOC and audit team for compliance issue
- Participating in MCO and SCO, resolving the network connectivity issues within SLA.
Network Engineer
IBM India Pvt. Ltd
07.2009 - 07.2014
- Under Cloud Managed Services (CMS) design & Support, providing off-site support to the clients
- Handling various Technical Escalations for Network / Security Infrastructure Support
- Played a pivotal role for various Security and Network Infrastructure Transition Projects for the Division
- Managing Network Infrastructure for IBM’s Global datacenters spread across US, UK & Japan incorporating diverse technologies as Frame Relay with ISDN backup, Remote VPN & Internet Connectivity comprising of Cisco Devices (routers & switches) & Checkpoint Firewalls
- Configuration and administration of CISCO 3845,2800 series routers, the current setup we have over 400 Cisco routers, which is spanned across various Data Centers in US,UK & Japan
- Configuration and administration of Cisco 6500,3750,4500, 5020(Nexus Switch) series L3 switches, which spanned across various Data Centers in US,UK & Japan regions
- Configuration and administration routing protocols in IBM managed Datacenter, which include static, EIGRP, RIPv2 and BGPv4 routing protocols
- Administration of checkpoint firewall and updating of security rules based on the request, troubleshooting end to end to communication with tcpdump data capturing
- Creation and configuration of new vlan, based on customer requirement
- Configured VRF on ASR router for customer connectivity to IBM AOD
- Administration of BIG-IP Load balancers
Network Administrator
IBM
Bangalore
- For the off-site Network Infrastructure for the Global Data Centers for their performance and to rectify the problems once identified
- Responsibilities:
- Technical Support / Handling escalations rectification of the same for day to day Network Problems
- Implementation of new network connectivity for the new customers
- Knowledge on IT security implementation –IPSec, firewall, ACL
- Ensuring Data traffic flow for various customer networks by means of NAT
- Responsible for committed Quality of Service & Redundancy by means of HSRP
- Proactive Monitoring & analysis of Network Alerts & Performance
- Design & deployment of VLAN’s & compliance to managed networking standards
- Experience in troubleshooting with other technical team
- Participation
- Was a team member in setting up Cisco VSS in one of the datacenter for 2 pairs of Cisco 6509 switches
- Setup of VRF for few customers to support their requirement and to workaround with same IP address space for different customers using same switch.
Education
Bachelors in Engineering -
VTU Bangalore
Cisco Certified Network Associate (CCNA). Juniper Network Certified Associate(JNCIA) Juniper Network Certified Specialist ( JNCIS-Security) ITIL V3 Foundation Certificate -
Skills
Client relationship management
Operations support
Additional Information
- Review quality of the tickets (both incidents and work requests) and work with team to improve quality.
- Coordinated all DR activities (Planning, Review and Participation) for all Market Risk applications and ensured all applications are compliant as per the DR policy defined .
- Excellent interpersonal skills with proficient expression, transmission and interpretation of knowledge and ideas.
- Capability in learning new technologies quickly and adapt to a new environment
- Streamlined the user / IT process to achieve the SLA
- Demonstrated process improvement methods which improve the quality in service delivery along with achieving cost benefits
Timeline
Service Delivery Manager
Kyndryl/ Juniper Networks
07.2019 - Current
Network Engineer
IBM Cloud – SME
07.2014 - 07.2019
Network Engineer
IBM India Pvt. Ltd
07.2009 - 07.2014
Network Administrator
IBM
Bachelors in Engineering -
VTU Bangalore