Prashanth D L
Assistant Manager
Bengaluru
Summary
Accomplished Team Lead with a proven track record at Infosys BPM, enhancing workflow efficiency and customer satisfaction. Experience in Supply Chain Services & Logistics Operations, Global vendor management, Warehouse Operations and KPI monitoring, leveraging tools like SAP MM.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Team Lead
Infosys BPM
2024.03 - Current
- Managed a team of 14 employees, ensuring workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
Logistics Analyst 1
Caterpillar India Engineering Solutions Pvt Ltd.
2017.12 - 2022.08
- Provide backend support for various facilities/warehouses located in US, Europe and Asia Pacific locations.
- Advanced supplier coordination skills to improve supplier ASN availability and accuracy to support and to improve facility receiving efficiency.
- Responsible for overall supplier shipping performance for the assigned suppliers.
- Proactively report and manage supplier schedule performance to meet deadlines.
- Extract and analyze data, Key performance indicators and Metrics from multiple data sources and ERP systems.
- Co-ordinate with suppliers to improve shipping label Conformance and Accuracy.
- Co-ordinate with facility and suppliers to improve EDI invoice conformance and accuracy related issues.
- Review and resolve facility ASN requests / Issues.
- Co-ordinate and resolve ASN/IDOC escalations from DART ASN grief team.
Logistics Executive
Akzo Nobel India Ltd.
2016.08 - 2017.11
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Used to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
Education
Bachelor of Engineering - Mechanical Engineering
Srinivas Institute of Technology
Mangalore, India 2023.08 - 2024.06
Skills
Global Vendor Management
Material Management
Warehouse operations
KPI Monitoring and Tracking
SAP MM Module
Power BI
Advance Excel
Tableau
MS Office
Microsoft Tools
Timeline
Team Lead
Infosys BPM
2024.03 - Current
Bachelor of Engineering - Mechanical Engineering
Srinivas Institute of Technology
2023.08 - 2024.06
Logistics Analyst 1
Caterpillar India Engineering Solutions Pvt Ltd.
2017.12 - 2022.08
Logistics Executive
Akzo Nobel India Ltd.
2016.08 - 2017.11