Prashanth D L
Assistant Manager
Bengaluru
Summary
Accomplished Team Lead with a proven track record at Infosys BPM, enhancing workflow efficiency and customer satisfaction. Experience in Supply Chain Services & Logistics Operations, Global vendor management, Warehouse Operations and KPI monitoring, leveraging tools like SAP MM.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Team Lead
Infosys BPM
03.2024 - Current
- Managed a team of 14 employees, ensuring workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
Logistics Analyst 1
Caterpillar India Engineering Solutions Pvt Ltd.
12.2017 - 08.2022
- Provide backend support for various facilities/warehouses located in US, Europe and Asia Pacific locations.
- Advanced supplier coordination skills to improve supplier ASN availability and accuracy to support and to improve facility receiving efficiency.
- Responsible for overall supplier shipping performance for the assigned suppliers.
- Proactively report and manage supplier schedule performance to meet deadlines.
- Extract and analyze data, Key performance indicators and Metrics from multiple data sources and ERP systems.
- Co-ordinate with suppliers to improve shipping label Conformance and Accuracy.
- Co-ordinate with facility and suppliers to improve EDI invoice conformance and accuracy related issues.
- Review and resolve facility ASN requests / Issues.
- Co-ordinate and resolve ASN/IDOC escalations from DART ASN grief team.
Logistics Executive
Akzo Nobel India Ltd.
08.2016 - 11.2017
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Used to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
Education
Bachelor of Engineering - Mechanical Engineering
Srinivas Institute of Technology
Mangalore, India 08.2023 - 06.2024
Skills
Global Vendor Management
Material Management
Warehouse operations
KPI Monitoring and Tracking
SAP MM Module
Power BI
Advance Excel
Tableau
MS Office
Microsoft Tools
Timeline
Team Lead
Infosys BPM
03.2024 - Current
Bachelor of Engineering - Mechanical Engineering
Srinivas Institute of Technology
08.2023 - 06.2024
Logistics Analyst 1
Caterpillar India Engineering Solutions Pvt Ltd.
12.2017 - 08.2022
Logistics Executive
Akzo Nobel India Ltd.
08.2016 - 11.2017
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