Prashanth R
Sales & Operations Professional
Bengaluru
Summary
Dynamic and results-oriented Sales and Operations Professional with 10 years of versatile experience spanning FMCG, Oil & Gas, Hospitality, and Automobile Industries. Adept at navigating diverse business landscapes, I have acquired hands-on leadership experience across a spectrum of critical functions, including sales forecasting, channel partner management, customer service, vendor management, and project management. My ability to thrive in fast-paced and competitive environments, delivering impactful results across industries, is underscored by my proven track record of driving business growth and operational excellence
Overview
11
11
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
6
6
Languages
Work History
Senior Operations Manager
Cars24 Services Private Limited
9 2020 - Current
- Spearheaded short-term and long-term business strategies for profitability in South region.
- Streamlined Documentation and Compliance operations for C2B, C2C, B2B, and B2C businesses, ensuring consistency in delivering targets for 4000+ Cars Month on Month.
- Improved RTO network coverage from 40% to 100% across 4 regions, reducing costs by 20% while maintaining optimal productivity through liaison with Government officials and vendor onboarding.
- Achieved compliance and RC transfer targets, reducing TAT from 90 days to 60 days, enhancing customer satisfaction.
- Trained and mentored high-performing teams through regular reviews, feedback, and coaching.
- Elevated NPS score from 7 to 9.5 by resolving customer issues promptly.
- Drove revenue growth by identifying new market opportunities, generating additional revenue of Rs. 60 Lakhs monthly, and reducing grievances while managing PNL effectively through cost reduction and resource optimization
Area Supply Manager
OYO
11.2019 - 09.2020
- Responsible for End to End business development, onboarding 30+ properties monthly under Oyo flagship model.
- Generated leads through offline and online channels, monitored competitor activities, and analyzed market intelligence data.
- Led direct negotiation process and collaborated with Operations Team to drive excellence and efficiency.
- Supported company growth initiatives by ensuring adequate supplies for expanding product lines and entering new markets.
- Conducted market research, managed networks, and utilized client references to pipeline sales.
- Planned and prepared approaches, pitches, and proposals for business expansion
Operations Manager
Reliance Industries Limited
12.2016 - 10.2019
- Business, doubling HSD volumes from 500kl to 1000kl monthly at assigned retail outlet.
- Promoted from Retail Outlet Manager to Operations Manager-South Region, responsible for setting up PFC/MDU business through onboarding new channel partners and product promoters, facilitating E-commerce operations in Petroleum retail.
- Onboarded 20+ Product Promoters and monitored their performance, providing necessary feedback to increase sales volumes.
- Developed and implemented daily operations plans, including delivery routes, employee assignments, and promotional strategies, ensuring adherence to HSE standards across all locations.
- Explored new business opportunities through extensive customer visits, enhancing customer base and increasing HSD sales volumes from PFC and MDU from 50kl to 250kl monthly, securing partnerships with marquee clients such as Amazon, OYO, Shapoorji Pallonji, and Columbia Asia Hospital.
- Managed inventory and supply chain operations, ensuring timely and accurate delivery of goods and services.
- Reduced project completion turnaround time through effective resource allocation and team management.
Assistant Store Manager
Godrej Nature's Basket
07.2013 - 12.2016
- Consistently met or surpassed business targets through employee engagement and forward-thinking planning, handling business volumes of 1cr per month.
- Achieved consistent sales growth by identifying promotion opportunities and cross-selling products.
- Reduced company expenditures and achieved budget targets by closely monitoring, tracking, and controlling expenses.
- Managed opening and closing procedures, recommending changes to enhance daily activity efficiency.
- Interviewed, hired, and trained staff associates to comply with company policies and procedures.
- Monitored daily cash discrepancies, Streamlined inventory shrinkage, and drive-offs with regular audits, accurate ordering, and efficient stock organization
- Assisted Store Manager in analyzing sales data to identify trends and improve overall store performance.
Education
Bsc - Hospitality and Hotel Administration
Institute of Hotel Management
Bangalore 06.2010 -
Skills
Business Development
Team Management
Revenue Forecasting
Channel Partner Management
Negotiation Adaptability
Process improvement
Operational Excellence
Client Account Management
Product Development
Certification
Six Sigma Foundations from LinkedIn Learning
Accomplishments
- Promoted to Operations Manager-South Region within 18 months of joining Reliance Industries Limited.
- Achieved the highest growth of 75% in HSD sales at a retail outlet in Karnataka through BTL activities.
- Promoted to Senior Operations Manager from Deputy Manager in a span of 3.5 years at Cars24, awarded Outstanding Performance (Top Rating) for FY 2020-21 and FY 2021-22
Timeline
Area Supply Manager
OYO
11.2019 - 09.2020
Operations Manager
Reliance Industries Limited
12.2016 - 10.2019
Assistant Store Manager
Godrej Nature's Basket
07.2013 - 12.2016
Bsc - Hospitality and Hotel Administration
Institute of Hotel Management
06.2010 -
Senior Operations Manager
Cars24 Services Private Limited
9 2020 - Current