Prashanth M
Bangalore
Summary
Looking for an entry-level position in analytical domain, where I can develop new skills and Its my Desire to join an organization that encourages creative problem solving using advanced analytics tools and techniques by coordinating with innovative team that values decisions and utilizes the latest technologies for achieving organizational objectives.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Data analyst position to launch career while achieving company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mouser Electronics
Bangalore
01.2022 - Current
- Provide exceptional customer service via chat channels, resolving an average of 30 customer inquiries per day
- Sorting enquiries and the emails received via customers
- Assist customers in navigating our products/services, troubleshooting issues, and processing returns and exchanges
- Actively listen to customer concerns and empathize with their needs, ensuring a positive and satisfactory resolution
- Maintain detailed records of customer interactions and issues using software's such as Touchpoint and LivePerson
- Consistently meet and exceed monthly customer satisfaction and resolution time targets
- Participate in regular training sessions to stay updated on product knowledge and customer service best practices
Accountant (part-time)
MGR Associates
01.2018 - Current
- Taking part in the GST Audit and presenting the necessary reports
- Rectifying the errors which has been made by the accountants and clearing them
- Having certain knowledge regarding Bank audit
- Reconciliation of books statements, books of accounts, balance sheets.
Education
Data Analytics Besant Technology
01.2023
B.Com R P A
01.2021
PUC R P A
01.2018
SSLC R P E S
01.2016
Skills
- Advance Excel, Power BI, SQL
- ETL Extract Transform Load from different databases
- SQL Queries to pull/fetch data from systems
- Analysis and Interpretation of data and presenting reports
- Data analysis
- Dax
- Data Visualization skills
- Problem Solving Skills
- Team Player
- Good Listener
- Analytical Thinker
- Strong verbal and written communication skills
- Preparing Dashboards and Data models
Certifications And Skills
- Certified Data Analyst, Besant Technologies - 2023
- Extracting the data from different sources (ETL)
- Familiarized with Data Analytical tools such as SQL, Excel Power Bi, etc
- Analysis on Structured and Unstructured Data
- Clean the data in preparation for analysis
- Analyse the data and interpret the reports to the Customers
- Learnt Data Visualization to create detailed and meaningful Dashboards for better view of understanding
Projects
Adventure works (Power BI).
Vrinda Store Analysis (Excel).
Tech-Tip E-Commerce Data Visualization (Power BI).
HR Analytics Dashboard (Power BI).
Road Ancient Analysis (Power BI) .
Superstore sales Dashboard (Power BI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Customer Service Representative
Mouser Electronics
01.2022 - Current
Accountant (part-time)
MGR Associates
01.2018 - Current
Data Analytics Besant Technology
B.Com R P A
PUC R P A
SSLC R P E S
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