Prashanth Sudharsanam
Bangalore
Summary
Experienced technical writer with five years of experience creating clear and concise documentation for diverse audiences. Skilled in translating complex technical concepts into user-friendly materials. Strong collaborator committed to meeting deadlines and maintaining quality standards.
Overview
7
7
years of professional experience
Work History
Technical Writer
OpenText
Bengaluru
01.2025 - Current
- Creation and maintenance of enterprise customer documentation for a data privacy platform across appliance and service environments.
- Converted backend behaviour into clear documentation regarding service access control and firewall restrictions.
- Supported documentation processes for multiple products within the cybersecurity business unit, focusing on security protocols and regulatory standards.
- Collaborated closely with QA and development teams based in the US for accurate and timely documentation.
- Utilised AI tools to enhance writing efficiency, content quality, and documentation turnaround time.
- Validated documentation by reproducing real scenarios and system behaviour.
- Ensured compliance with structured authoring standards (MSTP).
- Updated content continuously based on releases, bug fixes, and feature changes.
Technical Writer
Aptean
Bangalore
08.2022 - 01.2025
- Create User Documentation for ERP software. • Understand and analyze the Microsoft Dynamics 365 Business Central documentation.
- Train the new joiners on authoring tools (MadcapFlare, Git, Markdown, etc.) and release activities.
- Regularly update the documentation based on resolved bugs or any other modifications
- Create SOPs for the processes involved in the SRE and the AISO teams
- Migration of the approved documents from Microsoft Word to Wiki.
- Experience researching and writing documentation for architects, developers, and IT operations.
- Experience writing for the web and with Markdown, HTML, CSS, and JavaScript.
- Knowledge of trends in user assistance, content publishing, and mobile technologies.
- Ability to understand source code (e.g., Java).
- Ability to manage multiple projects and engaging priorities.
- Ability to coach non-writers on ways to improve their writing skills.
Technical Writer
NovelVox Software
Haryana
12.2021 - 08.2022
- Create User Documentation for NovelVox software products from scratch
- Create Release notes
- Update documents based on the release notes
- Create Bug reports to publish along with the release notes
- Coordinate with the Platform Engineering team, Product Engineering team, and Customer Engineering team for knowledge transfers
- Connect with Product Managers to understand the planned features for the upcoming sprints
- Edit the LMS training video using Camtasia.
- Worked with engineers to improve user experience, including design, UI and helping refine content.
Technical Author
Sonovision Aetos
Bengaluru
05.2019 - 11.2021
- Developed technical diagrams to help support technical information within text, making documents more user-friendly.
- Communicated technical information to non-technical audiences using easy-to-understand language within text.
- Authoring & proofreading of AWD & ASM Work orders.
- Creation of required mockup for the illustrations that have to be revised or newly created in AWD and in ASM.
- Preparation of supporting Documents like Lessons learnt, RCA, Enhancement trainings etc.
- Proactive co-ordination with customer.
Education
Bachelor of Engineering (B.E) -
Hindusthan College of Engineering & Technology (Coimbatore), under Anna University
01-2018
Higher Secondary Examination (12th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)
Krishnagiri, Tamil Nadu01-2014
SSLC Board Examination (10th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)
Krishnagiri, Tamil Nadu01-2012
Skills
- HTML, Markdown
- Agile
- SDLC & DDLC
- Tools - MadCap Flare, Oxygen XML, RoboHelp & Arbortext Editor
- Cross-functional collaboration
- Azure DevOps Board
- Jira
Timeline
Technical Writer
OpenText
01.2025 - Current
Technical Writer
Aptean
08.2022 - 01.2025
Technical Writer
NovelVox Software
12.2021 - 08.2022
Technical Author
Sonovision Aetos
05.2019 - 11.2021
Bachelor of Engineering (B.E) -
Hindusthan College of Engineering & Technology (Coimbatore), under Anna University
Higher Secondary Examination (12th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)
SSLC Board Examination (10th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)