Prashant Kumar
Gurugram
Summary
Results-driven Supply Chain & Logistics Professional with over 6 years of experience in sales governance, data analytics, business development, and account management. Skilled in analysing market trends and competitor data to enhance strategic planning and decision-making.
Overview
3
3
years of professional experience
Work History
Deputy Manager - Business Performance & Account Management
CEVA Logistics India Pvt. Ltd.
Gurugram
10.2020 - 07.2022
- Leading and managing the CRM at Country level and imparting training to all users.
- Drive the development of sales performance management processes, tools, and methodology.
- Drive and execute major sales projects based on growth priority.
- Support the execution of the company's sales strategies and priorities.
- Incentive calculations and disbursements for each Salesperson.
- MIS on customer defection forecast and ensure retention of accounts by providing visibility of risk customers.
- Drive actionable insights through data mining for customer profitability analysis and campaign planning.
- Managing and leading the sales support team and closely working with regional sales managers to ensure overall performance.
- Assists in implementing budget and marketing changes and evaluating results.
- Monitoring and reporting on special sales campaigns.
- Develop the best practices and standardization of BD Manual/SOP Quote/STC.
- Annual budget calculation basis financial analysis.
- Monitoring and reporting on special sales campaigns.
- Generation of customer sales leads through various sources.
- Product and sector promotion-Develop Marketing Kit/PPT/flyers.
- Presentation and updating of BD and Country Presentation.
- BD Data Analysis and reporting.
- Develop trust relationship with a portfolio of major Global customers to retain and grow them.
- Meeting with clients about their expansion needs & Operational planning.
- Continuous solution developments for Global MNC customers with objective to ensure profit margins.
- Deep selling to generate new sales for long term customer relationship.
- Serve as the link of communication between key customers and internal teams.
- Resolve operational issues and challenges faced by customers and deal with complaints to maintain trust.
Senior Executive (Operational Excellence)
Yatra Online Freight Services Pvt Ltd
Gurugram
03.2019 - 09.2020
- Establish a relationship with all our customers & stakeholders that ensures the customers' overall satisfaction which will strengthen their trust and ensure contract renewal.
- Involved in end-to-end operational activities including booking placement with line, Custom clearance, VGM filing, SI submission, raising invoices to the customers and sharing the final BL with the customers.
- Analyzing freight rates & improving gross profit margin for the organization.
- Responsible for taking care of Key accounts like Unilever, Voltas, Britannia, Decathlon and so on alongside nomination and freehand business.
- Arranging sales rates from shipping lines & other vendors to have a win-win situation for both customers and organization.
- Establish and create relevant internal management reports around key metrics, revenue, and volume.
- Accountable for closing incoming demands by procuring and negotiating the rates with the suppliers and meeting the customers' requirements.
- Ensure the completion of shipment milestones before cut-offs and accountable for TAT of all documents.
- Responsible for sharing feedback on time and suggestions for the new software deployed for handling the shipment.
- Working as customer relationship manager and updating customers with weekly reports for ongoing shipments.
Management Trainee (Operational Excellence)
DB Schenker India Pvt Ltd
Gurugram
03.2019 - 09.2020
- Lead Country RCM (Rate Contract Management) Project to help operational users to raise auto-generated invoices to customers instead of manual invoices which improve productivity and maintain data accuracy.
- As a country lead of RCM, successfully trained ocean freight operation staff across PAN India on current system, standard workflow & processes.
- Implement and follow up on various operational Excellence projects (Timely billing, Data Quality, Workflows & Processes) for Ocean freight to achieve efficiency and increased productivity.
- Monitored global KPIs for ocean freight, ensuring benchmarks were met.
- Engaged directly in business operations by troubleshooting system issues, ensuring operational compliance and adherence to global policies.
- Execution of cost savings through monitoring of operational accounting of every file supported by regional head of departments.
- Represented India in RCM Lighthouse Program held in Singapore, Regional Head office of DB Schenker.
- Built Excel and Power BI Dashboards for senior management to help them analyse their data visually and act accordingly.
- Statistical analysis on forecasting, trends, product performance, customer trends and providing analytical insight through data visualisation in the form of charts, graph, table, and diagrams.
- Prepared reports with actionable recommendations on a weekly, monthly, and quarterly basis.
- Collaborated with stakeholders to align on departmental objectives.
Education
PGDM - Operation & Business Analytics
Fortune Institute of International Business (FIIB)
New Delhi, India01-2019
B.Sc. - Mathematics
Maharaja Agrasen College, Delhi University
New Delhi, India01-2017
Senior Secondary -
St. Michael High School
01-2014
Higher Secondary -
Modern Public School
01-2012
Skills
- Business Intelligence
- Power BI
- SQL
- Python
- CRM
- Business Process Management
- Supply Chain Management
- Project Management
- Business Strategy
- Analytical
- Problem-solving
- Critical Thinking
- Innovator
- Communicator
- Intuitive
- MS Office Suite
Accomplishments
- Awarded Employee year of the Quarter & Year award in CEVA logistics.
- Lead Successful integration of different entities like GEFCO, Stellar and Bollore under CEVA Logistics.
- Part of the developing team of Operation software created by Yatra freight.
- Successfully implemented RCM Project in DB Schenker.
- Awarded Best Student Award at MPS for academic excellence in class 10th.
- Won Mathematics Olympiad at state level.
Custom
https://www.linkedin.com/in/prashant-kumar-193066199
Timeline
Deputy Manager - Business Performance & Account Management
CEVA Logistics India Pvt. Ltd.
10.2020 - 07.2022
Senior Executive (Operational Excellence)
Yatra Online Freight Services Pvt Ltd
03.2019 - 09.2020
Management Trainee (Operational Excellence)
DB Schenker India Pvt Ltd
03.2019 - 09.2020
PGDM - Operation & Business Analytics
Fortune Institute of International Business (FIIB)
B.Sc. - Mathematics
Maharaja Agrasen College, Delhi University
Senior Secondary -
St. Michael High School
Higher Secondary -
Modern Public School