Prashant Kumar Singh
Network Engineer
JAUNPUR
Summary
Flexible Technical Support Engineer with 10+ years of experience helping clients maintain smooth and ensuring seamless operations, notably with AstakInfocom. Excelled in providing high-speed connectivity and secure video conferencing across India, demonstrating expertise in routing protocols and exceptional problem-solving abilities. Proven leadership in mentoring teams and enhancing network security, showcasing a blend of technical proficiency and effective communication.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Technical Support Engineer
AstakInfocom
06.2023 - Current
- Provides a backbone of connectivity for the entire state. The project aims at providing all three services Data, Video, and voice (IP based). It is capable to
handle high volume high speed throughput of 2 to 34 Mbps. It is integrated with Secretariat Campus Area Network (SCAN) and has an internal interconnection
with NIC's satellite based network (NICNET). - Another main purpose of this project to providing conferencing facility in all over India for Secure Video conferencing of State government and Central government.
- Providing Networking Support to Cisco 2600 series routers and ASR1002 series routers.
- Providing Networking support to manage all networks, Cisco Layer 3 & 2 catalyst 3750, 2960 Switch & Server, Create LAN, WAN & Antivirus Support & Security.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Installation of Video Conference Troubleshoot network or connectivity problems for users or User groups.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Install and configure wireless networking equipment.
- Installation and Configuration of Servers, Desktop PCs and Switches, Modems etc.
Technical Support Engineer
XEAM Venture Private Limited
07.2020 - 05.2023
Software Handholding Support
IT Infrastructure & Services Ltd
11.2016 - 06.2020
Operation Executive
Tata Consultancy
08.2013 - 10.2016
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Education
Master of Technology - Computer Science & Engineering
KNIT
Sultanpur, Uttar Pradesh, India 04.2001 -
Bachelor of Technology - Computer Science & Engineering
K.N.I.P.S.S Engineering College
Sultanpur, Uttar Pradesh , India 04.2001 -
Skills
Routing Protocol
Timeline
Technical Support Engineer
AstakInfocom
06.2023 - Current
Technical Support Engineer
XEAM Venture Private Limited
07.2020 - 05.2023
Software Handholding Support
IT Infrastructure & Services Ltd
11.2016 - 06.2020
Operation Executive
Tata Consultancy
08.2013 - 10.2016
Master of Technology - Computer Science & Engineering
KNIT
04.2001 -
Bachelor of Technology - Computer Science & Engineering
K.N.I.P.S.S Engineering College
04.2001 -
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