PRASHANT PAKI
Bengaluru
Summary
SRE / DevOps engineer with 15+ years in IT across banking applications, SQL Server DBA, production support, and DevOps. Hands-on experience in end-to-end observability using Dynatrace, Prometheus, Grafana, and OpenTelemetry; availability SLOs and error-budget monitoring; synthetic and real-user monitoring; infrastructure monitoring and log analytics; and CI/CD automation for cloud-native applications. Experienced in GitHub Actions, Jenkins, Argo CD, AWS EKS, Cloud Foundry Blue-Green deployments, incident management, RCA, scripting, and operational improvements.
Overview
16
16
years of professional experience
Work History
Lead SRE / DevOps Engineer
Mphasis
08.2025 - Current
- Built and maintained Jenkins/Jules CI/CD pipelines for Java and Node.js applications across development, QA, and production environments.
- Designed two Cloud Foundry deployment automation jobs, including a deployment orchestration tool for parallel Blue-Green deployments and traffic control, reducing manual release steps and production-team involvement.
- Implemented Dynatrace observability across environments, including APM, infrastructure monitoring, RUM, synthetic monitoring, dashboards, alerting, and log analytics; integrated OpenTelemetry to improve distributed tracing and troubleshooting.
- Defined and monitored SLIs/SLOs, including availability, and supported error-budget monitoring to inform reliability discussions.
- Used Grafana, Prometheus, Splunk, and Geneos for monitoring, dashboard review, alert management, and investigation of application/platform health.
- Integrated SonarQube scans into CI/CD pipelines and worked with developers to address vulnerabilities and code-quality findings.
- Supported Docker-based application deployments and container troubleshooting within CI/CD and Kubernetes workflows; supported AWS EKS/Kubernetes deployments, autoscaling, performance/load testing, and capacity-planning activities with QA.
- Managed production releases and incidents, performed RCA, maintained SOPs, delivered Dynatrace training to the PM team, and coordinated with vendors and cross-functional teams.
- Supported annual service continuity testing and collaborated with penetration-testing teams to follow up on security findings and improve service reliability.
- Client: JPMorgan Chase (JPMC)
L3 SRE Engineer
Sber India
06.2025 - 07.2025
- Managed production incidents, investigated application and infrastructure issues, performed RCA, and coordinated resolution with relevant teams.
- Monitored application and infrastructure health using Grafana dashboards; supported alert management, CI/CD pipeline executions, incident documentation, and operational runbooks.
- Supported the existing Flexcube Core Banking System and activities for a new CBS using PostgreSQL, along with functional/load testing, deployments, and test-environment setup.
- Supported problem and change management activities, including recurring-issue follow-up, deployment coordination, change tracking, and post-deployment validation in test and production environments.
Assistant Consultant
Tata Consultancy Services (TCS)
12.2011 - 05.2025
- Client: Commonwealth Bank of Australia (CBA)
- Career progression: SQL DBA / Database & Application Support (~7 years) → DevOps / SRE (~6.5 years)
Lead DevOps / SRE Engineer
Tata Consultancy Services (TCS)
01.2018 - 01.2025
- Implemented GitHub Actions workflows to release application jobs to AWS EKS through Argo CD.
- Worked with the DevOps Hosting Platform for AWS EKS provisioning, updating platform-provided YAML templates and configurations for application workloads; used Terraform as part of the provisioning/deployment workflow.
- Implemented and supported Prometheus/Grafana monitoring, including metrics collection and dashboards for application and platform health; built availability SLO dashboards and supported reliability reviews, alerting, and tracing-based troubleshooting.
- Created Jenkins jobs for recurring operational activities and consolidated health-check reports; automated recurring SQL tasks using SQL Server Agent.
- Used Splunk and other monitoring tools to monitor application stability, health, and performance against service-level requirements.
- Supported cloud migration activities, end-to-end testing, application decommissioning, runbooks, and knowledge-base maintenance.
- Implemented user-deactivation automation to manage application licenses, delivering approximately $50,000 in business cost savings; received the customer "Leading Lights" award for DBA contributions.
SQL DBA / Database & Application Support
Tata Consultancy Services (TCS)
01.2011 - 01.2018
- Supported Red Hat Linux and Windows-based Java/.NET risk applications across development, UAT, staging, and production; assisted with production deployments and incident investigation.
- Monitored production batch jobs, investigated failures, and supported permanent application-level fixes through problem management, including critical monthly batch processing.
- Provided SQL support for application troubleshooting and backend operations, including slow queries, deadlocks, database connection issues, backup jobs, and access controls across 10+ applications.
- Acted as a liaison between Business, Development, QA, Product Management, Technical Operations, and Data Management teams.
Education
Bachelor of Engineering (B.E.) - Computer Science & Engineering
SDM College of Engineering & Technology
Dharwad01.2011
Skills
- Dynatrace APM
- Infrastructure monitoring
- Synthetic monitoring
- RUM
- Log analytics
- Prometheus
- Grafana
- OpenTelemetry
- Tracing
- SLIs/SLOs
- Error budgets
- Alerting
- GitHub Actions
- Jenkins
- Jules
- Argo CD
- Octopus Deploy
- Git
- Bitbucket
- AWS
- Amazon EKS
- Kubernetes
- Docker
- Cloud Foundry
- Linux
- Terraform
- Ansible
- Python
- Bash/Shell scripting
- Maven
- SonarQube
- Performance/load testing
- SQL Server
- PostgreSQL
- Oracle
- Jira
- ServiceNow
- Agile/Scrum
- NET/MVC
- SSIS
- SSRS
- Java application support
Custom Section
PRASHANT PAKI
Timeline
Lead SRE / DevOps Engineer
Mphasis
08.2025 - Current
L3 SRE Engineer
Sber India
06.2025 - 07.2025
Lead DevOps / SRE Engineer
Tata Consultancy Services (TCS)
01.2018 - 01.2025
Assistant Consultant
Tata Consultancy Services (TCS)
12.2011 - 05.2025
SQL DBA / Database & Application Support
Tata Consultancy Services (TCS)
01.2011 - 01.2018
Bachelor of Engineering (B.E.) - Computer Science & Engineering
SDM College of Engineering & Technology