Swapno Soudha Basak

With 16 years of experience as an Observability Architect and APM Consultant, I excel in designing and implementing advanced observability frameworks for thorough system monitoring. Proficient in tools like Dynatrace, Datadog, New Relic, and Splunk, I have expertise in AWS, Azure, and GCP environments, as well as microservices architecture. Skilled in boosting system reliability and performance, collaborating with cross-functional teams, and leading with strong problem-solving and communication abilities. Committed to continuous improvement and staying updated with industry advancements.

• Managed a portfolio of 45+ clients, delivering customized observability solutions to improve system performance and reliability.
• Developed RFPs with SMEs, ensuring comprehensive and competitive proposals.
• Delivered technical presentations to secure new business by showcasing observability solutions.
• Designed and implemented POCs to demonstrate solution feasibility and impact.
• Conducted effort estimations, defined project scope, allocated resources, and set timelines.
• Prepared high-level and detailed technical design documents for development guidance.
• Communicated product updates and technical advice to help clients make informed decisions.
• Analyzed client needs to ensure solutions met requirements, leading to high satisfaction.
• Integrated new tools and technologies into observability solutions to enhance capabilities.
• Developed project execution plans for timely and within-budget delivery.
• Oversaw the project lifecycle from design to deployment, ensuring seamless integration.
• Provided feedback to product management and contributed to new product development.
• Created custom solutions to advance clients' observability frameworks and optimize performance.
• Led technical implementation, ensuring best practices and high-quality outcomes.
• Specialized in implementing and supporting observability tools with expert guidance.
• Implemented custom features and integrated third-party tools to enhance solution functionality.
• Created Business Object Reports to provide clients with actionable insights from observability data.
• Prepared and reviewed technical documents and SOPs for clarity and consistency.
• Conducted regular client presentations to update on project progress and address queries.
• Monitored team performance to maintain productivity and foster a positive work environment.

Dynatrace Certified Associate