Prashant Prabhakar Sandbhor
Mundhwa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Technical and Business Agent
Amdocs
06.2022 - 03.2023
- Handling exceptions from Order to Activation (O2A).Handling products such as U-verse, DTV, Wireless and Fixed wireless. Providing services such as HISA, IPTV and C-VOIP.Expertise in web-based application Amdocs CRM 8.1.1.3 with knowledge of order from placing to delivery.
- Resolving exceptions by oracle database changes and editing in XML responses and basic troubleshooting. Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Customer Service Associate
Customer Service
08.2018 - 06.2022
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
- Responded to customer emails, letters and phone calls within company's communication targets.
Education
Bachelor of Science - Information Technology
Thakur College Of Science And Commerce
2017
S.S.C -
Indian Education Society
2008
Diploma - Electronics And Communication
S.V.P.P
2008
Skills
- Training completed for 3 months with Victorrious Digital
- Having knowledge of Salesforce Technologies such as Standard Objects, Custom Objects, Relationships, Workflow , Process Builder
- Creating User Profiles and Permissions
- Organization Level Security, Object Level Security, Field Level Security, Record Level Security
- Apex Triggers
Project : Recruiting App
- Create custom objects, site objects, and junction objects to make an existing app more efficient.
- Create a Custom Object for Job Posting Sites so that see where their job listings are posted,
whether the postings are active, and more.
- Create a Custom Junction Object Create the master-detail relationship between Job Posting
and Position to create a many-to-many relationship between the Position and Job Posting
Site objects.
- Create a Self Relationship with the Position Object.This will allow recruiters
to more easily determine appropriate roles for candidates.
- Create Custom Recruiting Fields , Create Custom Text Fields which will allow HR recruiters to give feedback on whether they recommend a candidate for hire.
Languages
English
Hindi
Marathi
Timeline
Technical and Business Agent
Amdocs
06.2022 - 03.2023
Customer Service Associate
Customer Service
08.2018 - 06.2022
Bachelor of Science - Information Technology
Thakur College Of Science And Commerce
S.S.C -
Indian Education Society
Diploma - Electronics And Communication
S.V.P.P
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