Cricket
Prashant Sarfare
Technical Service
Virar
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Technical Service
JK Paper Ltd.
05.2023 - Current
- Resolved 300+ Complaints in year related to Packaging board, Coated- Uncoated Paper and Copier Paper
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated with customers and dealers to keep rejected material cost within justified price.
- Established and conducted products trials for improvement and benchmarking of products.
- Understood market need and developed and modified product accordingly in coordination with plant teams.
- Improved technical support efficiency by streamlining workflows and updating software tools.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Served as trusted technical advisor for senior leadership, providing expert guidance on critical complaint settlements decisions that impacted entire organization.
Deputy Manager - After Sales
Bilt Graphic Paper Products Limited
08.2017 - 05.2023
- Attending and understanding paper related issue at customer end in West Zone and resolving same.
- Preparation of corrective action on basis of previous feedback and complaints with help of units and management.
- Benchmarking with competitors products once in year to comparison and further development.
- Understood future requirements of customer and market study to develop new products.
- Initiated and conducted trials of new or improved products at customer place.
- Leveraged data and analytics to make informed decisions and drive product improvements.
- Handled 500MT sales profile for Rajkot and Surat market.
Assistant Quality Assurance Manager
Repro India Limited
07.2010 - 08.2017
- Created and maintained quality management systems to align with industry standards.
- Supported Quality Assurance Manager in driving initiatives aimed at reducing waste and improving overall efficiency.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Analyzed data from various sources to track trends in product performance, informing future process enhancements.
- Recorded, analyzed, and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Evaluated suppliers based on performance metrics to ensure only top-quality materials were utilized in production processes.
- Collaborated with cross-functional teams for seamless implementation of new processes, fostering culture of continuous improvement.
- Assisted in development of quality assurance policies, resulting in more efficient and effective system.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Specified quality requirements of raw materials with suppliers.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Demonstrated leadership skills in managing projects from concept to completion.
- Successfully complete ISO 12647-2 (Fogra) audit.
- Won Silver trophy in Quality Circle Forum of India under Quality Circle concept in 2012
- Won Gold trophy in Quality Circle Forum of India under Kaizen concept in 2013
- Won Gold trophy in Quality Circle Forum of India under Energy conservation and process value engineering concept in 2014
Education
Bachelor of Engineering - Printing Technology And Graphic Communication
PVG's COET
Pune, India 04.2001 -
Diploma - Printing Technology
GIPT
Mumbai, India 04.2001 -
SSC -
Mahatma Gandhi Vidyamandir
Mumbai 04.2001 -
Internal Auditor - ISO 9001 And ISO 14001
NCQM
Mumbai, India 04.2001 -
Post Diploma - Total Quality Management
NCQM
Mumbai, India 04.2001 -
Skills
Product Development
Teamwork and Collaboration
Knowledge of 5S and ISO 9000 and 14000
Quality Assurance Controls
Reliability
Problem-solving abilities
Team building
Interests
New learning and self development
Hobbies
- Long Drives
- Photography
Timeline
Technical Service
JK Paper Ltd.
05.2023 - Current
Deputy Manager - After Sales
Bilt Graphic Paper Products Limited
08.2017 - 05.2023
Assistant Quality Assurance Manager
Repro India Limited
07.2010 - 08.2017
Bachelor of Engineering - Printing Technology And Graphic Communication
PVG's COET
04.2001 -
Diploma - Printing Technology
GIPT
04.2001 -
SSC -
Mahatma Gandhi Vidyamandir
04.2001 -
Internal Auditor - ISO 9001 And ISO 14001
NCQM
04.2001 -
Post Diploma - Total Quality Management
NCQM
04.2001 -