Prashast Srivastava
Associate Manager
Gorakhpur
Summary
Service-oriented Associate Manager with commitment to excellence with 1.5 years of experience. Effective collaborator promoting great ownership and commitment. Proven history of efficiency and reliability.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Associate Manager
Sprinklr
Bangalore
03.2021 - Current
- As consultant, ensured in time end-to-end solutioning and delivery of 5+ complex projects
- Implemented Sprinklr solution for high value customers maintaining a happiness index of 9+
- Generated an upsell of 250k+ dollars by ensuring customer satisfaction
- Coordinated resources from stakeholders from Product, Engineering and Customer teams
- Mentored and lead 7 consultants creating strong team of capable ICs
- Oversaw 15+ projects maximising organisation KPIs and and driving customer happiness
- Oversaw training and ramped up 5 newly hired consultants to Lead consultants within Implementation Department
- Remedied issues and escalations on projects using negotiation and proactive solutioning
Software Developer Intern
Société Générale
Bangalore
05.2019 - 08.2019
- Developed 2 REST APIs using Springboot Framework in JAVA, in order to implement WebHooks
Architecture under SWIFT - Worked with Hibernate and Oracle DB to retrieve data to notify the user of SWIFT instantaneously through Webhooks
- Worked under Agile and Scrum Methodology to complete the work within expected timelines through a collaborative
effort
Business Development Intern
Udaan.com
Bangalore
05.2018 - 08.2018
- Analyzed the buyer behavior to formulate the best offers to be run while focusing on the supply side of Food&FMCG
- Brainstormed the ranking of sellers considering various major factors like GMV, popularity, and orders catered
Education
B.Tech. - Metallurgical And Material Sciences
IIT Roorkee
08.2016 - 12.2020
Skills
Customer rapport
Consulting
Problem Solving
Product thinking
Proactive solutioning
Timeline
Associate Manager
Sprinklr
03.2021 - Current
Software Developer Intern
Société Générale
05.2019 - 08.2019
Business Development Intern
Udaan.com
05.2018 - 08.2018
B.Tech. - Metallurgical And Material Sciences
IIT Roorkee
08.2016 - 12.2020