Prashwini G
Bengaluru
Summary
A well-organized and detail-oriented professional with substantial experience in proposal development & knowledge management, Contract management & Service Guide Maintenance and customer support with proven ability to quickly learn and implement effective solutions, strong analytical, and supervisory background with good written, verbal, and interpersonal communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Associate, Sales Support
AT&T GLOBAL BUSINESS SERVICES INDIA PVT LTD
01.2011 - 05.2019
- Environment : Presales
- Role : Proposal Developer and Service Guide Maintenance
- Responsibilities : Involved in Proposal development, knowledge management, Contract management, Service Guide Maintenance and process streamlining and AI tool implementation
- Description
- Proposal Development
- Understanding requirements and developing proposals, for Proposal (RFPs) responses requested by US and Int'l sellers including E-rate proposals while adhering to timelines and with utmost quality.
- Scheduling and handling touch base and review calls with Account Managers for the project.
- Creating responsibility matrix to assign each section of RFP to different team to respond.
- Drafting Cover Letter and Executive Summary for the customers.
- Parsing the proposal documents and uploading in the internal tool which helps different team to work on the proposal at the same time.
- Formatting the RFx into presentable form.
- Coordinating with Proposal Managers and Account Managers located in different locations (mainly US and APAC regions) till the delivery of RFxs.
- Outlining the process guide for any new activity
- Knowledge Management
- Developing new content on AT&T products & services, value propositions, functions (e.g., billing, service delivery), etc.
- Ensuring existing content in knowledge database is revised and accurate
- Contract Management & Service Guide Maintenance
- Updating the information in the Product Service guide regularly using Salesforce tool
- Maintaining the Contract up to date
- Coordinating with Product manager and Legal attorney for approvals
- Coordinating with Solution architects for updates
- Other responsibilities
- Training other team members on all aspects of proposal development and Contract Management.
- Reviewing other team members’ project for quality and coordinating with the team member to complete the project on time.
Customer support
CONCENTRIX BPO PVT LTD
10.2010 - 09.2011
- Environment : Business Development
- Role : Customer support
- Responsibilities : Involved in Business development for Sun Microsystems & VMware
- Description
- Involved in selling IT Hardware Machines of Sun Microsystems (Servers, Storage) and VMware (virtualization and mailing solution).
- Interacting with IT Managers and Directors of the IT companies and other various business sectors and understanding their requirements.
- Interacting with Partners and client managers for latest update on lead generated.
- Generating customer database, regular follow-up to ensure the deal closure.
- Analyzed and worked on action plans to motivate the bottom quartile techs, resulting in better performance and a better stack ranking for my team.
Tech Support
MICROLAND PVT LTD
02.2007 - 02.2009
- Environment : Technical Support
- Role : Tech Support
- Responsibilities : Involved in remote support for Belkin products.
- Description
- Configuring the Router, Switch, USB Hub on Windows and Mac Operating system.
- Configuring the networking setting Windows and Mac Operating system.
- Configuring the Firewall and ports in Belkin router.
- Configuring the Adhoc and Infrastructure mode of wireless internet.
- Configuring Wireless USB adapters.
- Configuring Wireless Print servers.
- Tasks
- Handling customers calls, queries.
- Handling chats.
- Handling escalated calls.
- Floor support.
- Call back the customers whose calls were dropped due to technical problems and generate the report.
- Achievement
- I have successfully completed Green Belt project on AHT reduction to 8 mins.
Education
B.E. (Bachelor of Engineering) - Telecommunications
M.V.J. College of Engineering (VTU)
Skills
- MS Office – Word, Excel, Outlook, PowerPoint
- Adobe – PDF
Certification
Completed PMP training
LNGG
English
Kannada
Hindi
Awards
I have got cash award twice for delivering good quality of proposals in AT&T., I have been appreciated continuously for my good work in “All hands meeting” in AT&T., I have received spot award in 2012 for the good work on critical project in AT&T., I was awarded with cash by VMware regional Account Manager for getting good leads with accurate information in Concentrix., I have received cash award for maintaining SLA in chat support along with calls in Microland.
Personal Information
- Name: Prashwini G
- Date Of Birth: 1980-12-15
- Languages Known: English, Kannada, Hindi
- Marital Status: Married
- Alternative E-Mail: prashwinibhandary@rediffmail.com
- Permanent Address: G1523, Brigade Eldorado
Timeline
Sr. Associate, Sales Support
AT&T GLOBAL BUSINESS SERVICES INDIA PVT LTD
01.2011 - 05.2019
Customer support
CONCENTRIX BPO PVT LTD
10.2010 - 09.2011
Tech Support
MICROLAND PVT LTD
02.2007 - 02.2009
B.E. (Bachelor of Engineering) - Telecommunications
M.V.J. College of Engineering (VTU)
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