Summary
Overview
Work History
Education
Skills
Certifications
Accomplishments
Timeline
Generic

Prasidh Prem Nair

Thiruvanthapuram

Summary

Passionate about technology and want to utilize the existing knowledge and skills to benefit the corporate organization. Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing agile methodology. Successful at leading both internal and external teams to accomplish challenging objectives.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Technical Lead

Cognizant
09.2022 - 01.2024
  • Responsible for Technology problem management, knowledge management, escalated support L2 incidents, Technology operation performance of team members
  • Responsible for meeting SLAs for Country Financial Account while managing time and compliance constraints
  • Currently handling team of 10 agents, ensuring service delivery on process KPI, Monitor staffing, Scheduling and Utilization of Resources
  • Adherence to client security and compliance requirements.
  • Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution
  • Facilitated knowledge sharing sessions within technical team to improve skillsets and encourage innovative solution development.
  • Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.

Senior Work Force Management Analyst

Kyndryl India Pvt Ltd - Unit of IBM GTS (IBM SPIN OFF)
08.2019 - 08.2022
  • Forecasting, Scheduling & Rostering for about 400+ employees to 3 EMEA Service Desk Accounts and 7 Americal Accounts.
  • Performed Real Time Analysis, Scheduling, Capacity Planning to maintain a productive Work Force, ensuring coverage for all Critical Accounts.
  • Preparing, Publishing Day to Day Reports & Dashboard to improve Business Performance.
  • Working with operations team to analyze and improve their delivery process.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
  • Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations
  • Increased efficiency by streamlining data analysis processes and implementing automation tools
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

Education

Bachelor of Technology - Civil Engineering

Marian Engineering College
Thiruvanthapuram
06.2015 - 06.2019

Skills

Technical Supportundefined

Certifications

Certified in ITIL V4 Foundation designed as an introduction to ITIL4 and IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech enabled products and services


Certified in IBM Agile Advocate pertaining to Agile Values and Principles by applying Agile Practices on the basis of day to day activities.


Certified in Hadoop Foundations which describes what big data is all about and need for Hadoop to process the data.



Accomplishments

Awarded the Certificate of Excellence at Cognizant in 2023 for playing an essential part in setting team goals,overseeing day to day operations, monitoring team efficiency and reporting on metrics, as well as workforce management.

Timeline

Technical Lead

Cognizant
09.2022 - 01.2024

Senior Work Force Management Analyst

Kyndryl India Pvt Ltd - Unit of IBM GTS (IBM SPIN OFF)
08.2019 - 08.2022

Bachelor of Technology - Civil Engineering

Marian Engineering College
06.2015 - 06.2019

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Prasidh Prem Nair