Prasoon Prem

Day-to-Day Activities in Microsoft Intune.

• Monitor device compliance, and remediate non-compliant endpoints.
• Create, modify, and deploy configuration profiles for Windows, iOS, Android, and macOS devices.
• Manage application lifecycle: packaging, deployment, updates, and removal.
• Implement Conditional Access policies in Azure AD to secure corporate resources.
• Troubleshoot device enrollment issues, and assist users with onboarding.
• Review and respond to alerts from Endpoint Security and Defender for Endpoint.
• Maintain and update Intune policies based on business requirements.
• Generate reports on device health, compliance, and app deployment status.
• Collaborate with security teams to enforce encryption, antivirus, and firewall settings.

Roles and Responsibilities.

• Endpoint Management: Ensure secure and compliant management of all corporate devices using Intune.
• Policy Enforcement: Design and implement device configuration, compliance, and security policies.
• Application Management: Deploy and manage line-of-business and store applications across platforms.
• User Support: Provide Tier 2/3 support for Intune-related issues, including device enrollment, and policy conflicts.
• Security Integration: Work with Defender for Endpoint, BitLocker, and Windows Hello for Business.

• Spearheaded the deployment and configuration of Microsoft Intune and SCCM for managing over 1,500 endpoints across multiple sites.
• Designed and implemented security policies using Microsoft Defender to provide comprehensive endpoint protection. Leveraged Defender for Endpoint to enable real-time threat detection, response, and prevention strategies.
• Automated OS deployment processes using SCCM to create customized Windows 10 and 11 images, reducing setup time by 50% for new systems.
• Implemented Azure Active Directory (Azure AD) for seamless integration with Microsoft 365 (Office 365) apps and services, enabling Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for users.
• Packaged and deployed enterprise applications (MSI/EXE) using SCCM and Intune, ensuring compatibility with Windows 10, and improved app installation success rates by 30%.
• Enforced corporate security compliance standards by configuring and managing Security Baselines in Intune, implementing BitLocker encryption for sensitive devices, and deploying mobile security policies.

• Provided comprehensive product support for multiple clients, specializing in Office 365 and On-Prem environments, ensuring smooth operations and optimal performance.
• Implemented user provisioning through SCIM and HR feed, streamlining resource management through Smart calendar and Legacy sync.
• Providing implementation for all of Condeco's products in service of Cloud (Azure), Hosted and On-Prem Customers
• Executing SQL queries within databases to verify, select and update information
• Testing APIs to assist with client implementation
• Possess a detailed understanding of the end-to-end onboarding process.

• Handling the IT Infrastructure for all the major sites of the organization.
• Provided expert technical support for Office 365 and Exchange Online, troubleshooting and resolving complex issues to ensure uninterrupted productivity for end-users.
• Managed user accounts and permissions, ensuring appropriate access levels and maintaining data security.
• Implemented best practices for Exchange server management, ensuring high availability and optimal performance.

• Provided technical support to users, ensuring prompt resolution of priority incidents and effective coordination with relevant teams.
• Commissioned and decommissioned Windows 2012 servers as per requirements, ensuring seamless integration and optimal performance.
• Coordinated with various teams to address application-related issues, facilitating efficient problem-solving and minimizing downtime.
• Initiated and participated in bridge calls, effectively communicating with stakeholders and application vendors to resolve issues in a timely manner.
• Demonstrated expertise in Active Directory management, ensuring the smooth functioning of user accounts, security groups, and group policies.
• Maintained clear and concise documentation, facilitating knowledge transfer and ensuring consistency in troubleshooting procedures.

• Planned and managed support for incident management tools and processes. Provided input to the Continual Service Improvement process(CSI).
• Worked with various resources and teams to resolve issues and ensure that it is closed with the SLA. Participated in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service.
• Ensured that performance meets the requirements of SLAs and OLAs.
• Drove the efficiency and effectiveness of the incident management process. Managed the risk of operating the service. Designated technical lead and backup. Exposure to ITIL Framework. Worked with CSI manager and/or service sponsor to identify and prioritize service improvement.

• Efficiently troubleshooted IP networks and network hardware, including the troubleshooting of individual computers and laptops connected to the network.
• Monitored network security, isolated potential security vulnerabilities, and remedied security issues that could compromise the network including running diagnostics programs on networks to pinpoint problems and monitor overall network health.
• Wrote regular analytics and network infrastructure reports. Replaced malfunctioning or underperforming hardware connected to the network. Create user account in Active Directory, Server 2012.