Years of professional banking experience
Hi, I’m
Prasanna Prabhakar
Banking Operations Leader
Chennai
Summary
Talented professional, considered a knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise across banking operations' verticals to complement wider objectives. Attentive to detail with experience in coordinating projects, programs and improvements at various scales. Avid learner, always open to new technologies and perspectives.
Overview
17
17
Large scale projects delivered on time with complete RoI
7
Mio USD delivered in annual savings
50
% Carbon footprint reduced (paper & printing)
Work History
Mashreq Global Services, Bengaluru
Manager - Operations
09.2022 - Current
Job overview
- Managed operations unit for Hong Kong branch operations for Mashreq Bank, leading a team of 12
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase revenue levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
VHS Project Management Services, Abu Dhabi
Project Manager
09.2021 - 07.2022
Job overview
- Met project deadlines without sacrificing on quality or budget
- Achieved project deadlines by coordinating with multiple stakeholders to manage deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Enterprise Transformation Office, Noor Bank PJSC, Dubai
AVP
12.2017 - 03.2020
Job overview
- Identified new opportunities and spearheaded 13 projects that drove significant improvement to operational performance(customer experience, cost efficiency and bottom-line)
- Identified and implemented process improvements:
- Deployed RPA, a first in the bank which enhanced the accuracy to 100% and improved cost efficiency
- Reduce TAT of credit card customer on-boarding resulting in an improvement of 80%
- Migrated operations functions to offshore site resulting in a reduction in operations' HR and premises cost by 65%
- Used strong analytical skills to provide insights / recommendations (supported by quantitative analysis) by reducingdependencies of EUC tools (mostly excel based macros)
- Identified new ways to leverage data and information to drive insights and better understand customer and employeeexperiences by interpreting structured / unstructured customers feedback and translating the information to businesscases and storylines
- Developed comprehensive Cost Benefit Analysis (CBAs) to capture financial impacts of initiatives
- Presented opportunities / MIS reports (risk mitigation strategies, accurate cost approvals and reporting etc.) to seniormanagement to aid them in critical decision making process
- Participated in the Novation of MSA with principal vendor, including renegotiation of commercials
- Properly documented business processes and procedures when necessary as well as involved in capacity planning as perforecasted volumes
- Ensured compliance with policies and regulations through development and oversight of key controls and operationalreporting
- Effectively and consistently communicated status and results with management
- Promoted a risk-aware culture; ensured efficient and effective risk and compliance management practices by adhering torequired standards and processes
- Served along side the Head of Operations, as pan-bank SPOC for strategic partner
Foreign Trade Centre, Mashreq Bank PSC, Dubai
AVP
04.2016 - 11.2017
Job overview
- Led and coordinated efficiency projects to ensure continuous best practices by deploying New to Bank NTB technologies (ICR.RPA), partially automating compliance and AML validations for trade finance, thus sustainably reducing significant manual efforts
- Analyzed existing workflows, performed benchmark gap analysis and designed strategies to transform workflows
- Developed processes and procedures to effectively meet or exceed customer expectations including launch of VIP service to elite corporate clients, automating associated analytics, providing trade advisory services etc
- Led and governed operations of the lodgment unit comprising of Import Collections, Import LC negotiations and settlements and Open Account TR
- Pioneered (from Operations) structuring of New to Market structured LC revolving facility of USD 500m
- Collaborated cross-functionally on full life cycle process evaluation and improvements
- Utilized BPM & BPM / RPA tools to enhance process efficiency
- Prioritized projects to ensure timely completion of deliverables and milestones
- Performed analytics to determine level of impact and use outcomes to prioritize projects, including MoSCoW
- Implemented and sustained Lean Six Sigma and Kaizen methodologies
- Accountable for scrutinizing and approving high value Oil and Metal LCs (valuing more than USD 50m and USD 100m on a regular and ongoing basis)
- Championed the end-to-end automation of multiple vendors' invoices for auto-validations, resulting in an elimination of a potentially error-prone process
Commercial Bank of Qatar (QSC), Doha
Team Leader, Processor - Trade Services
06.2005 - 03.2016
Job overview
- Handled all trade finance products (LCs, guarantees, bills under collection, open account, risk participation, syndication and factoring
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Ensured SLA Adherence (99.70%) and accuracy (99%), conducted Root Cause Analysis, implemented front-end trade portal, performed UAT, conducted customer seminars, internal and external trainings, involved in customer onboarding and tailor- made reports
- Instrumental in offshoring processes and developing analytics to monitor SLA and ensure accuracy
Education
Annamalai University , Chennai
MBA from Management Studies
06.2007 - 2010.12
Indira Gandhi National Open University , New Delhi
Bachelor of Commerce from Financial Acccounting, Economics, Business Studies
06.2003 - 2007.12
Skills
Lean Six-Sigma Black Belt certified
Additional Information
https://linkedin.com/in/prasujh
Timeline
Manager - Operations
Mashreq Global Services
09.2022 - Current
Project Manager
VHS Project Management Services
09.2021 - 07.2022
AVP
Enterprise Transformation Office, Noor Bank PJSC
12.2017 - 03.2020
AVP
Foreign Trade Centre, Mashreq Bank PSC
04.2016 - 11.2017
Annamalai University
MBA from Management Studies
06.2007 - 2010.12
Team Leader, Processor - Trade Services
Commercial Bank of Qatar (QSC)
06.2005 - 03.2016
Indira Gandhi National Open University
Bachelor of Commerce from Financial Acccounting, Economics, Business Studies
06.2003 - 2007.12
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