Knowing about new technology
Prasul Pradeep
IT Infrastructure Manager
Bangalore,KA
Summary
To obtain a challenging position in a goal-oriented organization, which has a global focus and resources to shape the emerging trends. I intend to use my technical capabilities, analytical & inter-personal skills to contribute towards project goals, attain job satisfaction and a steady professional growth.
Total IT Experience 9 Years Infrastructure Management : Windows Server 2000/2003/2008/2012, AD/Exchange server (2003/2007) Outlook [2003, 2007 and 2010] , IE [6 to 11 ] Outlook [2003, 2007 and 2010] , IE [6 to 11 ] Email Clients &Browser : Outlook [2003, 2007 and 2010] , IE [6 to 11 ] Hardware : Cisco UCS, Server BIOS HP/Dell, HP ILO and Dell RAC Applications : Windows based applications and software. Java related web applications. Positions of Responsibilities IT Analyst / Managing the Shift / Windows Server Administrator
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
19
19
years of professional experience
8005
8005
years of post-secondary education
3
3
Languages
Work History
Vice President
Goldman Sachs
07.2015 - Current
- Team management, process betterment, Windows Server Administrator/VMWare Administrator
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Optimized system performance with regular monitoring, proactive maintenance, and effective troubleshooting procedures.
- Developed in-depth analytics capabilities for improved decision-making processes across all levels of the organization.
- Implemented best practices for IT service management, resulting in increased customer satisfaction ratings and reduced helpdesk response times.
- Supported project management team for optimal performance.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Drove team engagement to achieve aggressive company targets.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Track Lead
HCL
04.2007 - Current
- Windows Server Administrator/VMWare Administrator
- VMware Administration (VMware vSphere 4.1,5.0,5.1), P2V, V2V migration, also administering, ESXi 4.1 to ESXi 5.1 hosts
- Performing ESXi and VM builds and decommissions
- ESXi patching using CLI
- Troubleshooting ESXi and VMs also troubleshooting VM backup issues remediation
- Windows server NT/2000/2003/2008/2012 management: Networker and Ontrack Backup/restore Operation, Network, resource utilization monitoring on server, Business Continuity Plan, Inventory reconciliation, Server commission and decommission, Building power downs implementation and coordination
- Providing support for Windows server OS
- Windows OS patch testing and patching
- Cisco UCS hardware support and administration
- Client: Goldman Sachns and presently Novelis
- Department: Wintel & VMWare Administration
Technical Support Engineer
Hewlett Packard Consumer Contact Center
03.2006 - 04.2007
- Company Overview: HP CCC, Bangalore is a child organization of HP Inc in the operations, services and Business development sector, based at Bangalore in India
- Catering to offering technical support to HP’s American consumer clients in desktop segments
- The overall business standards and ethics of HP worldwide form an integral core of ACS, with focus on customer interests and satisfaction high on priority
- It is due to the underlying principals that HP was awarded the JD Power & Associates Certificate for Technology, Service and Support
- Solving technical issues & challenges faced by HP’s American customer base with focus on customer interests and satisfaction high on priority
- Enabling the clients to maximize the usefulness of products and assisting the technical customers with cutting edge technologies
- HP CCC, Bangalore is a child organization of HP Inc in the operations, services and Business development sector, based at Bangalore in India
- Catering to offering technical support to HP’s American consumer clients in desktop segments
- The overall business standards and ethics of HP worldwide form an integral core of ACS, with focus on customer interests and satisfaction high on priority
- It is due to the underlying principals that HP was awarded the JD Power & Associates Certificate for Technology, Service and Support
- Achievements: Recognized for providing Total Problem Solutions and excellent Customer service achieving excellent CSat scores consistently
Service Engineer
Pursuit Technologies Pvt Ltd
09.2005 - 03.2006
- Windows software and hardware installation, maintenance and troubleshooting for servers and desktops
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
M.C.A - Master of Computer Application
B Com - Bachelor of Commerce
01-2005
A.I.S.S.C.E - C.B.S.E
01-1998
A.I.S.S.E - C.B.S.E
01-1998
Skills
Team leadership
Strategic planning
Coaching and mentoring
Decision-making
Process improvement
Operations management
Recruiting and hiring
Data analysis
Documentation and reporting
Performance metrics analysis
Cross-functional team leadership
Technical support
Disclaimer
I hereby declare that the above said particulars are best of my knowledge and belief.
Professionalsummary
9, Windows Server 2000/2003/2008/2012, AD/Exchange server (2003/2007), Outlook [2003, 2007 and 2010], IE [6 to 11], Outlook [2003, 2007 and 2010], IE [6 to 11], Cisco UCS, Server BIOS HP/Dell, HP ILO, Dell RAC, Windows based applications, Java related web applications
Interests
Automobiles
Exploring new places
Timeline
Vice President - Goldman Sachs
07.2015 - Current
Track Lead - HCL
04.2007 - Current
Technical Support Engineer - Hewlett Packard Consumer Contact Center
03.2006 - 04.2007
Service Engineer - Pursuit Technologies Pvt Ltd
09.2005 - 03.2006
P.E.S College of Engineering - M.C.A, Master of Computer Application
Canara College - B Com, Bachelor of Commerce
St Thomas Central School - A.I.S.S.C.E, C.B.S.E
Indian High School - A.I.S.S.E, C.B.S.E