Prasunu Jha
Business Lead Analyst
New Delhi
Summary
Experienced manager with over 8 years of experience in BFSI. Excellent reputation for resolving problems and improving customer satisfaction. Meticulous Data Scientist accomplished in compiling, transforming and analyzing complex information through software. Expert in python and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems.
Overview
9
9
years of professional experience
Work History
Manager
AXIS Bank Ltd, Naraina Delhi
New Delhi
03.2022 - Current
- Utilized effective upselling techniques to increase customer interest.
- Liaised with team members to promote public relations strategies.
- Monitored market conditions from exchange floors and through industry contacts to maintain up-to-date industry knowledge.
- Provided potential clients detailed reviews of market conditions and forecasts.
- Customized products to meet user specifications improving customer experience.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Discovered root causes of problems and identified appropriate solutions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Optimized core processes to improve business performance and operational agility.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Researched competitors to build report of rising trends in forex markets.
Manager
ICICI Bank Ltd, Delhi
New Delhi
12.2020 - 03.2022
- Management of Trade & High Value SME customers for their Business Banking requirements
- Complete life cycle management of the customer (acquisition, on-boarding, portfolio, activation and attrition management)
- Developed relationships with established customers and developed new business
- Conducing due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction
- Reviewed customer's financial needs and recommend appropriate solutions to achieve goals
- Identified and prioritized activities to maximize revenue contribution from the allocated client portfolio
- Cross sell of loans, Investment products to the clients and increase the deposit base of the branch
- Maintaining assigned annual goals for portfolio maintenance, portfolio growth, and new business development.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
- Identified, measured and recommended improvement strategies for KPIs across business areas.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
Manager
HDFC Bank Ltd, Gurgaon
Gurgaon
06.2019 - 11.2020
- Managing portfolio of over 200 clients of relationship value Rs 200cr
- Acquire and service large business accounts of the branch and be a point of contact for all their transactional banking requirements
- Developed relationships with established customers and developed new business
- Coordinated sales activity with operations staff to ensure service delivered in timely, complete, and profitable basis
- Build a strong network to acquire new client relationship and generate revenue opportunities for the bank
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Mapped current business and operational processes and recommended areas for improvement.
- Analyzed performance metrics to identify opportunities to increase sales.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Manager
Kotak Mahindra Bank, Surat
Surat
01.2015 - 06.2019
- Ensures high levels of customer service orientation and application of bank policy
- Maintains complete relationship record for assigned customer accounts
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client and partnership management issues.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Developed new banking relationships with business prospects.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Marketing Executive
Alkem pharmaceuticals Ltd
09.2012 - 12.2013
- Engaged to maintain healthy relationship with doctors and distributors
- Responsible for achieving sales target set by the company time to time
- Ensuring Demand and supply of various products and managing distributors
- Notable Accomplishments:
- Received appreciation certificate signed by MD for outstanding performance
- Received appreciation for achieving more than 100% sales target
Education
Data Science
IIIT Bangalore (Pursuing)
Bangalore India 04.2022 -
Post Garduation Diploma In Banking & Finance -
Manipal University Bangalore
Bangalore IndiaMaster of Science - Mathematics
Lalit Narayan Mithila University
Darbhanga, BRSkills
Python
undefinedTimeline
Data Science
IIIT Bangalore (Pursuing)
04.2022 -
Manager
AXIS Bank Ltd, Naraina Delhi
03.2022 - Current
Manager
ICICI Bank Ltd, Delhi
12.2020 - 03.2022
Manager
HDFC Bank Ltd, Gurgaon
06.2019 - 11.2020
Manager
Kotak Mahindra Bank, Surat
01.2015 - 06.2019
Marketing Executive
Alkem pharmaceuticals Ltd
09.2012 - 12.2013
Post Garduation Diploma In Banking & Finance -
Manipal University Bangalore
Master of Science - Mathematics
Lalit Narayan Mithila University
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Rahul VyasRahul Vyas
Relationship Officer at AXIS SECURITIES (AXIS BANK)Relationship Officer at AXIS SECURITIES (AXIS BANK)
Bipul PatelBipul Patel
Quality Analyst at Axis Securities Ltd, Axis Bank LtdQuality Analyst at Axis Securities Ltd, Axis Bank Ltd