Salesforce
Pratap Janumahanthi
Bengaluru,KA
Summary
Business focused technical professional in ICT Business Analysis, Delivery Analyst and System Analyst work; Project management and coordination role along with IDT advisor role recently and worked with well-known organizations in India & US. Presently associated with Shell as IDT Advisor in JV excellence space. MBA in University of California USA with PMP certified professional.
Overview
15
15
years of professional experience
2
2
Certificate
Work History
Sr Business Analyst / IDT Advisor
Shell Business Operations
02.2016 - Current
- Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created new analytical systems to boost vital business metrics visibility.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
Sales Force Business Analyst
Moldtek Technologies
01.2015 - 02.2016
- Transformed customer service experience by designing tailored case management workflows that expedited issue resolution times.
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
- Solved complex business problems through effective requirement gathering and gap analysis techniques.
- Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
Banking Business Analyst
JP Morgan Chase
07.2014 - 12.2014
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
IT Business Analyst /Senior Quality Analyst
IBM
04.2013 - 06.2014
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Business Analyst / Tech Support Analyst
Chevron
01.2012 - 03.2013
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Optimized core processes to improve business performance and operational agility.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
Business Analyst - ECM Implementation
OfficeMax
01.2011 - 12.2011
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Jr Business Analyst /Project Coordinator
MOLDTEK TECHNOLOGIES LTD
hyderabad, telangana
2005.10 - 2008.06
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
MBA - IT Project Management
San Francisco State University
San Francisco12.2010
Bachelor of Science - Mechanical Engineering
Hindustan University
Chennai, India04.2005
Skills
- Agile Methodology
- Data Analysis Expertise
- SQL Proficiency
- Data Analysis
- Stakeholder Management
- Project Management
- Gap analysis
- Product Management
- SQL and Databases
- Problem-solving abilities
- Data and Analytics
- Analytical Thinking
Certification
PMP
Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Business Analyst / IDT Advisor
Shell Business Operations
02.2016 - Current
Sales Force Business Analyst
Moldtek Technologies
01.2015 - 02.2016
Banking Business Analyst
JP Morgan Chase
07.2014 - 12.2014
IT Business Analyst /Senior Quality Analyst
IBM
04.2013 - 06.2014
Business Analyst / Tech Support Analyst
Chevron
01.2012 - 03.2013
Business Analyst - ECM Implementation
OfficeMax
01.2011 - 12.2011
Jr Business Analyst /Project Coordinator
MOLDTEK TECHNOLOGIES LTD
2005.10 - 2008.06
MBA - IT Project Management
San Francisco State University
Bachelor of Science - Mechanical Engineering
Hindustan University
PMP
Scrum Master
Software
Power BI
Microsoft Devops
Jira
Advanced Excel
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