PRATAP KUMAR BISWAL
Bengaluru
Summary
Accomplished Risk & Compliance Specialist with 13 years in Business Continuity Management, Risk Management, and Internal Audit. Expertise in driving compliance, executing risk mitigation strategies, and enhancing operational resilience. Experienced in cross-functional collaboration and regulatory alignment, with a strong focus on training and team development.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Manager - Business Resilience
Wipro Ltd
01.2025 - Current
- Facilitated development of business continuity plans for specific accounts, functions, and locations, strengthening organizational resilience.
- Conducted comprehensive business impact assessments addressing financial, legal, regulatory, and operational impacts.
- Conducted risk assessments and established management frameworks to mitigate business threats.
- Created and delivered BCM training and documentation, enhancing awareness and preparedness for business resilience.
- Developed, maintained, and tested business continuity plans to ensure organizational preparedness.
- Oversaw incident management activities, enabling swift responses during operational disruptions.
- Led crisis management planning, coordinating with cross-functional teams for effective response strategies.
- Coordinated with business units and auditors to develop audit plans and perform compliance reviews, ensuring adherence to regulatory standards.
Deputy Manager - Risk & Compliance
HCL Technologies
12.2020 - 12.2024
- Led enterprise-wide business continuity management program, developing and governing resilience strategies and recovery plans aligned with organizational objectives.
- Collaborated with business leaders and technology teams to identify critical functions and define recovery time objectives.
- Drove governance of business continuity management while executing testing simulations and continuous improvement initiatives.
- Directed crisis response efforts during major incidents, supporting executive decision-making and coordinating stakeholder communications.
- Delivered executive reporting on resilience metrics and strategic recommendations to enhance organizational preparedness.
- Executed testing simulations for crisis management, ensuring alignment with recovery time objectives and business goals.
- Facilitated collaboration between infrastructure teams and business leaders to strengthen continuity planning processes.
- Developed policies and strategies that enhanced organizational resilience against unforeseen disruptions.
Team Leader - Operations
Wicked Ride Adventure Services Pvt Ltd (Bounce)
Bengaluru
10.2019 - 08.2020
- Served as primary liaison between field technicians and corporate diagnostic teams, facilitating technical issue resolution and enhancing operational efficiency.
- Collaborated with Fraud Investigation and Compliance teams to bolster fraud detection, ensure regulatory compliance, and drive process improvements and operational risk management.
- Resolved financial discrepancies and transaction issues, strengthening financial accuracy, compliance, and customer trust.
Team Leader - Operations & Quality
ANI Technologies Pvt Ltd (Ola Cabs)
Bengaluru
04.2016 - 10.2019
- Managed critical escalations and operational incidents in Safety & Response operations to uphold service resilience.
- Engaged in business continuity planning (BCP) and the local strike resolution task force to maintain operational continuity and manage disruptions effectively.
- Partnered with Risk & Compliance teams to strengthen regulatory adherence, operational controls, and governance processes.
- Coordinated leasing operations with internal stakeholders and external partners to enhance vehicle lifecycle management.
Team Leader - Service Operations
HCL Technologies
Bengaluru
08.2013 - 04.2016
- Managed end-to-end service operations, delivering high-quality customer support and ensuring operational excellence.
- Owned CSAT/DSAT performance, implementing targeted service improvements that increased customer satisfaction and elevated service quality.
- Led escalation, issue, and conflict management, driving timely resolution and improved customer experience.
- Cultivated strong client relationships, consistently meeting or exceeding customer satisfaction targets.
- Supervised and mentored team members, conducting performance appraisals and fostering engagement to maximize team productivity and enhance service delivery.
Senior Executive - Sales Coach (BT Process)
Infosys Ltd
02.2011 - 08.2013
- Led broadband sales for British Telecom, coaching agents to enhance customer interactions and resolving escalations effectively.
- Enhanced team KPIs by conducting performance analysis, implementing compliance checks, and sharing best practices across the team.
Education
BBA - Marketing Management
Bangalore University
Bangalore01-2010
Bachelor of Business Management -
Bangalore University
01-2010
Skills
- Business Continuity Planning (BCP)
- Risk Assessment & Mitigation
- Stakeholder Engagement
- Crisis & Incident Management
- Internal & Compliance Audits
- Audit Documentation & Reporting
- Operational Excellence
- Disaster Recovery Planning
- Root Cause Analysis (RCA)
- Team Leadership & Operations
- ISO compliance
- BIA (Business Impact Analysis)
- Risk Control Matrix (RCM)
Certification
- ISO 22301:2019 Lead Auditor / Implementor
- Lean Six Sigma Yellow Belt
Languages
English
Proficient (C2)
C2
Timeline
Manager - Business Resilience
Wipro Ltd
01.2025 - Current
Deputy Manager - Risk & Compliance
HCL Technologies
12.2020 - 12.2024
Team Leader - Operations
Wicked Ride Adventure Services Pvt Ltd (Bounce)
10.2019 - 08.2020
Team Leader - Operations & Quality
ANI Technologies Pvt Ltd (Ola Cabs)
04.2016 - 10.2019
Team Leader - Service Operations
HCL Technologies
08.2013 - 04.2016
Senior Executive - Sales Coach (BT Process)
Infosys Ltd
02.2011 - 08.2013
BBA - Marketing Management
Bangalore University
Bachelor of Business Management -
Bangalore University